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What We Do

Human understanding is the heart of what we do

We believe transformational business improvement happens when people dig beyond interaction to true understanding. We help organizations dive deeper, move faster, and build cultures of improvement.

Who We Are

Human insight is the seed of change. By gaining deep human understanding from customer conversations, organizations can connect the dots between insights and action to deliver positive experiences and create transformational growth. 


Meet the people behind CallMiner

CallMiner strives to meet the ever-changing needs of the market and our customers. From product and research to finance and human resources, we've built a team that brings extensive knowledge and years of hands-on expertise to every department.

Meet our leadership team 

News and Press

As the leader in conversation analytics, we know what it takes to lead the pack. Check out our latest press releases for insights into company momentum and what our thought leaders are saying about industry trends in global publications.

Read the latest media coverage


CallMiner prides itself on delivering the best technology and services. Check out our industry awards and recognitions that validate our commitment to excellence.

See what others are saying about CallMiner

Helping you harness the power of conversation analytics 

By revealing meaningful insight from customer interactions at scale, we deliver the intelligence needed to make better business decisions.

Our platform analyzes interactions at the deepest levels, interpreting nuance and identifying patterns and traits that shed light on new areas of opportunity.

Learn more about our product suite

Building cultures of improvement to turn understanding into growth  

Our technology expertise spans nearly two decades and over two billion hours of mining customer conversations. We empower organizations to pivot quickly, decide intelligently, and improve exponentially.  

Read why CallMiner is the best platform on the market

We only succeed when our customers do  

With our powerful products and hands-on guidance, our customers move from siloed information gathering to deep understanding and powerful action.

Learn more about our Customer Success team


Founded in a small office in Cape Coral, FL in 2002 by Jeff Gallino, we’ve been working on conversation analytics for nearly two decades. We were granted our first three patents in 2007. In 2009 our active user group began as we hosted our first customer event, which later transformed into our annual customer conference, LISTEN. 

In 2016 we moved to a 12,000 sq. ft. office space to accommodate our team of more than 120 employees and our aggressive technology development roadmap. In 2019, CallMiner received a $75 million investment from Goldman Sachs to power future growth.  We now have 11 total patents, nearly 300 employees, more than 450 customers and 50+ partners. 

Read about our customer success stories

Our values

This core set of values makes CallMiner tick. They serve as a touchstone for what we continually strive to create in a workplace culture and weave through everything we do as a company – from our approach to customer success to product innovation.


CallMiner offices in the U.S. and abroad

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Work with the industry's most talented people

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Data security and protection

CallMiner delivers the highest level of data security and protection possible.
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