CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
We believe transformational business improvement happens when people dig beyond interaction to true understanding. We help organizations dive deeper, move faster, and build cultures of improvement.
Human insight is the seed of change. By gaining deep human understanding from customer conversations, organizations can connect the dots between insights and action to deliver positive experiences and create transformational growth.
CallMiner strives to meet the ever-changing needs of the market and our customers. From product and research to finance and human resources, we've built a team that brings extensive knowledge and years of hands-on expertise to every department.
As the leader in conversation analytics, we know what it takes to lead the pack. Check out our latest press releases for insights into company momentum and what our thought leaders are saying about industry trends in global publications.
CallMiner prides itself on delivering the best technology and services. Check out our industry awards and recognitions that validate our commitment to excellence.
By revealing meaningful insight from customer interactions at scale, we deliver the intelligence needed to make better business decisions.
Our platform analyzes interactions at the deepest levels, interpreting nuance and identifying patterns and traits that shed light on new areas of opportunity.
Our technology expertise spans nearly two decades and over two billion hours of mining customer conversations. We empower organizations to pivot quickly, decide intelligently, and improve exponentially.
With our powerful products and hands-on guidance, our customers move from siloed information gathering to deep understanding and powerful action
Founded in a small office in Cape Coral, FL in 2002 by Jeff Gallino, we’ve been working on conversation analytics for nearly two decades. We were granted our first three patents in 2007. In 2009 our active user group began as we hosted our first customer event, which later transformed into our annual customer conference, LISTEN. In 2016 we moved to a 12,000 sq. ft. office space to accommodate our team of more than 120 employees and our aggressive technology development roadmap. In 2019, CallMiner received a $75 million investment from Goldman Sachs to power future growth. We now have 11 total patents, nearly 300 employees, more than 450 customers and 50+ partners.
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CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.