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What We Do

Human understanding is the heart of what we do

We believe transformational business improvement happens when people dig beyond interaction to true understanding. We help organizations dive deeper, move faster, and build cultures of improvement.

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Who We Are

Human insight is the seed of change. By gaining deep human understanding from customer conversations, organizations can connect the dots between insights and action to deliver positive experiences and create transformational growth. 


Meet the people behind CallMiner

CallMiner strives to meet the ever-changing needs of the market and our customers. From product and research to finance and human resources, we've built a team that brings extensive knowledge and years of hands-on expertise to every department.

Meet our leadership team 

News and Press

As the leader in conversation intelligence, we know what it takes to lead the pack. Check out our latest press releases for insights into company momentum and what our thought leaders are saying about industry trends in global publications.

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CallMiner prides itself on delivering the best technology and services. Check out our industry awards and recognitions that validate our commitment to excellence.

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Helping you harness the power of conversation intelligence

By revealing meaningful insight from customer interactions at scale, we deliver the intelligence needed to drive better experiences and business decisions. Our platform analyzes interactions at the deepest levels, interpreting nuance and identifying patterns and traits that shed light on new areas of opportunity.

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Building cultures of improvement to turn understanding into growth  

We pioneered the industry and have been at the forefront of innovation, with billions of customer conversations analyzed. We empower organizations to pivot quickly, decide intelligently, and improve exponentially.  

Read why CallMiner is the best platform on the market

We only succeed when our customers do  

With our powerful products and hands-on guidance, our customers move from siloed information gathering to deep understanding and powerful action.

Learn more about our Customer Success team


Founded in a small office in Cape Coral, FL in 2002 by Jeff Gallino, we’ve been working on conversation intelligence since our inception. In 2019, CallMiner received a $75 million investment from Goldman Sachs to power future growth. We now have 11 total patents, more than 400 employees, more than 500 customers and 50+ partners. 

Read about our customer success stories


CallMiner offices in the U.S. and abroad

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Work with the industry's most talented people

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Data security and protection

CallMiner delivers the highest level of data security and protection possible.
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CallMiner translates its mission statement, "elevating insights from the contact center to the boardroom," into tangible action by integrating this mission into every aspect of its decision-making process.

The Forrester Wave: Conversation Intelligence for Customer Service, Q3 2023