CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
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We believe transformational business improvement happens when people dig beyond interaction to true understanding. We help organizations dive deeper, move faster, and build cultures of improvement.
Human insight is the seed of change. By gaining deep human understanding from customer conversations, organizations can connect the dots between insights and action to deliver positive experiences and create transformational growth.
CallMiner strives to meet the ever-changing needs of the market and our customers. From product and research to finance and human resources, we've built a team that brings extensive knowledge and years of hands-on expertise to every department.
As the leader in conversation analytics, we know what it takes to lead the pack. Check out our latest press releases for insights into company momentum and what our thought leaders are saying about industry trends in global publications.
CallMiner prides itself on delivering the best technology and services. Check out our industry awards and recognitions that validate our commitment to excellence.
By revealing meaningful insight from customer interactions at scale, we deliver the intelligence needed to make better business decisions.
Our platform analyzes interactions at the deepest levels, interpreting nuance and identifying patterns and traits that shed light on new areas of opportunity.
Our technology expertise spans nearly two decades and over two billion hours of mining customer conversations. We empower organizations to pivot quickly, decide intelligently, and improve exponentially.
With our powerful products and hands-on guidance, our customers move from siloed information gathering to deep understanding and powerful action.
Founded in a small office in Cape Coral, FL in 2002 by Jeff Gallino, we’ve been working on conversation analytics for two decades. We were granted our first three patents in 2007. In 2009 our active user group began as we hosted our first customer event, which later transformed into our annual customer conference, LISTEN.
In 2016 we moved to a 12,000 sq. ft. office space to accommodate our team of more than 120 employees and our aggressive technology development roadmap. In 2019, CallMiner received a $75 million investment from Goldman Sachs to power future growth. We now have 11 total patents, nearly 400 employees, more than 450 customers and 50+ partners.
This core set of values makes CallMiner tick. They serve as a touchstone for what we continually strive to create in a workplace culture and weave through everything we do as a company – from our approach to customer success to product innovation.
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As a leader among customer analytics software vendors, CallMiner provides best-of-breed omnichannel contact center software to improve business performance management. With the industry’s most comprehensive platform for customer conversation analytics, CallMiner makes it possible to capture and analyze 100% of customer conversations across all channels. Customer journey analytics and automated journey mapping software reveal meaningful insight into what customers think and how they feel about interactions with an organization, helping to optimize every touchpoint on the customer journey experience. CallMiner’s customer service analytics help track call center metrics against industry standards, enabling organizations to drive contact center performance and provide superior omnichannel customer support.