See how we help you translate customer insights into business value.
Deliver exceptional frontline agent experiences to improve employee productivity and engagement, as well as improved customer experience.
Leverage intelligence to more effectively manage your QA program at scale, driving quality outcomes and improving CX.
Improve customer experience with operational efficiency and quality in the contact center.
Understand voice and text conversations to uncover the insights needed to improve compliance and reduce risk.
Analyze 100% of customer conversations to fight fraud, protect your brand reputation, and drive customer loyalty.
Reveal patterns and insights at scale to understand customers, better meet their needs and expectations, and drive customer experience excellence.
Use customer insights to power product-market fit and drive loyalty. Improve quality and safety, identify competitive threats, and evaluate innovation opportunities.
Conversation analytics provides business insights that lead to better patient outcomes for the professionals in the healthcare industry.
Make your telecom and communications teams stand out from the crowd and better understand your customers with conversation analytics software.
Take your omnichannel retail and eccommerce sales and customer experience to new heights with conversation analytics for deep customer insights.
Delivering the best customer experience and staying compliant with financial industry regulations can be driven through conversation analytics.
Increase revenue while supporting customers in the tightly monitored and high-risk collections industry with conversation analytics.
Conversation analytics makes it possible to understand and serve insurance customers by mining 100% of contact center interactions.
Conversation analytics can help energy and utilities companies enhance customer experience and remain compliant to industry regulations.
Adopting cutting edge technology, like AI-powered analytics, means BPOs can help clients better understand customer interactions and drive value.
Drive CX, loyalty and brand reputation for your travel and hospitality organization with conversation intelligence.
We believe transformational business improvement happens when people dig beyond interaction to true understanding. We help organizations dive deeper, move faster, and build cultures of improvement.
Human insight is the seed of change. By gaining deep human understanding from customer conversations, organizations can connect the dots between insights and action to deliver positive experiences and create transformational growth.
CallMiner strives to meet the ever-changing needs of the market and our customers. From product and research to finance and human resources, we've built a team that brings extensive knowledge and years of hands-on expertise to every department.
As the leader in conversation intelligence, we know what it takes to lead the pack. Check out our latest press releases for insights into company momentum and what our thought leaders are saying about industry trends in global publications.
CallMiner prides itself on delivering the best technology and services. Check out our industry awards and recognitions that validate our commitment to excellence.
By revealing meaningful insight from customer interactions at scale, we deliver the intelligence needed to drive better experiences and business decisions. Our platform analyzes interactions at the deepest levels, interpreting nuance and identifying patterns and traits that shed light on new areas of opportunity.
We pioneered the industry and have been at the forefront of innovation, with billions of customer conversations analyzed. We empower organizations to pivot quickly, decide intelligently, and improve exponentially.
With our powerful products and hands-on guidance, our customers move from siloed information gathering to deep understanding and powerful action.
Founded in a small office in Cape Coral, FL in 2002 by Jeff Gallino, we’ve been working on conversation intelligence since our inception. In 2019, CallMiner received a $75 million investment from Goldman Sachs to power future growth. We now have 11 total patents, more than 400 employees, more than 500 customers and 50+ partners.
For more info:
Visit our contact page
You can email us at
For openings information:
Visit our careers page
CallMiner delivers the highest level of data security and protection possible.
Learn more about security
As a leader among customer analytics software vendors, CallMiner provides best-of-breed omnichannel contact center software to improve business performance management. With the industry’s most comprehensive platform for customer conversation analytics, CallMiner makes it possible to capture and analyze 100% of customer conversations across all channels. Customer journey analytics and automated journey mapping software reveal meaningful insight into what customers think and how they feel about interactions with an organization, helping to optimize every touchpoint on the customer journey experience. CallMiner’s customer service analytics help track call center metrics against industry standards, enabling organizations to drive contact center performance and provide superior omnichannel customer support.