Whitepaper
Why CallMiner?
See how we help you translate customer insights into business value.
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We believe that every conversation can become a catalyst for smarter decisions, faster action, and lasting results. We help organizations to adapt, innovate, and lead in a competitive CX world.
We’re not just building technology – we’re shaping the future of how businesses and customers connect.
CallMiner strives to meet the ever-changing needs of the market and our customers. From product and research to finance and human resources, we've built a team that brings extensive knowledge and years of hands-on expertise to every department.
We know what it takes to lead the pack in CX, automation, and conversation intelligence. Check out our latest news for insights into company momentum and what CallMiner experts are saying about industry trends in global publications and podcasts.
CallMiner prides itself on delivering the best technology and services – both for customers and employees. But don’t just take our word for it. Check out our industry awards and recognitions that validate our commitment to excellence.
By capturing, analyzing and automating customer interactions at scale, we help global organizations deliver superior CX. Our industry-leading platform combines AI-powered conversation intelligence with advanced automation to drive agent augmentation and reduce operational costs.
We are constantly at the forefront of innovation, pushing the boundaries of what’s possible in CX, automation, and conversation intelligence. With billions of customer conversations analyzed, we empower organizations to turn every customer interaction into insight, action, and business value.
We partner with our customers every step of the way to unlock the full value of the CallMiner platform. Through expert guidance, proven strategies, and real-world results, we help customers achieve measurable improvements in automation, performance, loyalty, and long-term business growth.
Founded in a small office in Cape Coral, FL in 2002 by Jeff Gallino, we’ve been working on conversation intelligence and automation ever since. Today, we have nearly a dozen patents, more than 300 employees, more than 550 customers and 50+ partners around the world.
You can email us at
jobs@callminer.com
For openings information:
Visit our careers page
CallMiner delivers the highest level of data security and protection possible.
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CallMiner has consistently championed contact center data as a pivotal catalyst for enterprisewide value...
