Partners in Customer Success

We take customer success seriously

CallMiner’s Customer Success team works to understand your organizational goals and objectives to accelerate your path to ROI and business improvement, with 360-degree support every step of the way.

We’ve built trust with some of the world’s top companies

Enablement for the life of the partnership

A dedicated Success Manager provides expertise at every turn, including initiation, adoption, management, optimization, and transformation.

Align on KPIs from call center to C-Suite

We partner with organizational stakeholders to offer guidance on getting the most out of your conversation analytics investment, from Value Strategy to program management.

We only succeed when our customers do

We partner to connect the dots between strategy, planning, goals and action, and then map all activities to drive business transformation, performance improvement and value realization.

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A comprehensive approach to Customer Success

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Driving strategy first to maximize your ROI 

A comprehensive and consultative approach drives ongoing focus and alignment centered around ensuring success.

  • Our industry and market experience will translate your organizational goals into strategic, value-based initiatives, mapped into a Value Strategy 
  • We support every department and role across your business, from analysts to program owners to executives
  • Instead of simple customer service or support, we focus a developing a partnership where your ROI is our success

Learn how CallMiner drives ROI for a range of industries and use cases

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Established customer success framework

Our proven Maturity Model maps the conversation analytics journey from implementation to business transformation.

  • We identify critical areas of opportunity to target in the roadmap, as well as areas of strength to capitalize on
  • Our model includes program management assessment, strategic consultation, and business strategy summits 
  • We help you plan for executive oversight, governance, change management, data strategy and more

Read more about our Maturity Model here

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An established continuous improvement cycle

We partner with organizations across departments and levels of management to ensure business transformation.

  • By leveraging the DMAIC (Define, Measure, Analyze, Improve, Control) process, we help businesses continually realize value from platform insights
  • We help your teams quickly find the coachable moments needed to take action and drive organizational change and improvement 
  • Ensure you’re using conversation analytics to uncover areas of opportunity and help establish paths forward for new initiatives

Read more about our customer success here

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We were looking for an organization that had similar values to African Bank...one that fosters collaboration, that wasn’t trying to give us a piece of software, but helped us determine a vision and solution. That’s where CallMiner stood out!

Vere Millican

Executive of Credit and Data Science, African Bank