CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
We’ve built trust with some of the world’s top companies
A dedicated Success Manager provides expertise at every turn, including initiation, adoption, management, optimization, and transformation.
We partner with organizational stakeholders to offer guidance on getting the most out of your conversation analytics investment, from Value Strategy to program management.
We partner to connect the dots between strategy, planning, goals and action, and then map all activities to drive business transformation, performance improvement and value realization.
A comprehensive and consultative approach drives ongoing focus and alignment centered around ensuring success.
Our proven Maturity Model maps the conversation analytics journey from implementation to business transformation.
We partner with organizations across departments and levels of management to ensure business transformation.
We were looking for an organization that had similar values to African Bank...one that fosters collaboration, that wasn’t trying to give us a piece of software, but helped us determine a vision and solution. That’s where CallMiner stood out!
Executive of Credit and Data Science, African Bank
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.