Partners in Customer Success

Accelerate your time to value

CallMiner's Customer Success team unlocks organizational change with proven methods that help companies realize value within the first 90 days. 

We’ve built trust with some of the world’s top companies

Speed to value

Our out-of-the-box solutions, combined with our Customer Success implementation best practices, help you to realize initial business value within 90 days.

Customized training and support

We provide coaching to help your team realize value from the platform, all while leveraging the expertise of our professional services team to help you make progress towards your first value – and beyond.

Deliver ROI beyond the contact center

Your initial value is only the beginning. Our team will work with you to expand your use cases beyond the contact center to deliver transformative ROI across your organization.

View a demo now

Compounding return on investment over time

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Speed to value in 90 days

We partner with your organization to drive an accelerated speed to value. 

  • Combine our easy to use out-of-the-box platform with personalized implementation support for immediate insights into your calls, chat conversations and more
  • Professional services and a rich ecosystem of partners provide certified resources to drive value realization 
  • Our team provides a prescriptive path through implementation and value 

Learn how CallMiner drives ROI for a range of industries and use cases

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Training and support customized to your needs

We guide your team to product independence.

  • We provide the enablement, expert coaching, and consultation to help your team to build cultures of change, while leveraging our professional services
  • Collaborate with our successful customers on how they are solving business challenges within our online CallMiner community and in person at our annual LISTEN conferences 
  • Organized by vertical, our Customer Success team knows your industry, use cases, and business challenges and brings a wealth of knowledge to your program 

Read more about our Maturity Model here

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Drive value across the business

ROI beyond your first business value.  

  • Business value compounds as each success outcome milestone is met, continuously expanding ROI 
  • CallMiner drives a sophisticated program that enables your first value and every value thereafter 
  • We will work with your organization to drive business value beyond the contact center 

Read more about our customer success here


Reference customers praise CallMiner's support services as "world class" and commend the vendor's collaborative approach and responsiveness to feedback.

The Forrester Wave: Conversation Intelligence for Customer Service, Q3 2023


CallMiner forges a path to elevate and redefine contact center options.

The Forrester Wave: Conversation Intelligence for Customer Service, Q3 2023