CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
November 12, 2013
Pompano, Fla – November 17, 2013 — Promero, Inc., a leading reseller and hosting provider of call center software and CallMiner, the market leader in speech and voice of the customer analytics solutions for contact centers, today announced a new partnership to provide speech analytics services in the cloud. Through the alliance, Promero and CallMiner customers and prospects are provided a winning combination of expertise from the pioneer in on-demand call center software and managed services and Eureka, a “best of breed” speech analytics platform.
The CallMiner Eureka platform improves contact center and enterprise performance by automatically scoring 100% of agent interactions and uses conversational analytics (text and speech analytics) to immediately reveal insights from customer conversations. Organizations using speech analytics can instantly access and review data from millions of customer engagements, identify cost reduction and optimization opportunities, monitor compliance, and easily uncover the root cause of issues.
“After I saw the CallMiner product and read evaluations and testimonies about CallMiner from leaders in financial services, technology, retail, and performance marketing,” stated Gregg Troyanowski, president of Promero, “I instantly knew that CallMiner was the right choice for Promero. Our customers expect Promero to recommend best in class products with high returns on investment and low total cost of ownership. CallMiner is rock solid on all accounts.”
“Partnering with Promero enables us to deliver a market leading speech analytics platform in a seamless, turnkey fashion,” said Terry Leahy, Chief Executive Officer at CallMiner. “Promero is known for delivering excellent value to its customers by offering only the best solutions in a feature-rich and unified call center platform. All of us at CallMiner are excited for this strong and productive partnership.”
About CallMiner CallMiner is the market leading cloud-based solution for improving agent performance through Voice of the Customer analytics across all channels. Eureka automates the overwhelming process of monitoring information from 100% of interactions – calls/audio, chat, email, surveys and social – to uncover consistent and reliable information about agent performance. Real time business intelligence can be leveraged by enterprises to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvements. For more information, visit callminer.com
About Promero, Inc. Founded in 2001, Promero is a leading business consultant and software provider of contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Gold Partner for Siebel CRM and Contact Center Anywhere and Salesforce AppExchange Partner. Promero is an authorized reseller of Aspect Call Center Software UIP, Interactive Intelligence CIC, CallMiner, Vocalcom HermesNet, Pipkins Vantage Point, Monet Workforce Management software, RiverStar CE Suite, IEX Channel TotalView Work Force Management, Verint Impact 360 Work Force Optimization, Voxeo Voice Recognition and Peak10 Reseller for data center services. Visit Promero’s website at http://www.promero.com.Back to Press Releases
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.