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Use customer insights to power product-market fit and drive loyalty. Improve quality and safety, identify competitive threats, and evaluate innovation opportunities.
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Increase revenue while supporting customers in the tightly monitored and high-risk collections industry with conversation analytics.
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Drive CX, loyalty and brand reputation for your travel and hospitality organization with conversation intelligence.
February 02, 2022
CallMiner, the leading provider of conversation analytics to drive business improvement, has been recognized as a winner of the 2022 Top Workplaces USA Award by Energage.
"At CallMiner, we recognize that our people are one of our most important assets," said Paul Bernard, president and CEO, CallMiner. "CallMiner's core set of values – from teamwork and ownership to success and joy – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of innovative, inspired people, we can drive transformational growth for ourselves and our customers. We’re pleased to be recognized by Energage for our commitment to continually improving the CallMiner workplace.”
In a time when technology companies are facing a range of market challenges, from extreme competition for talent to some talent leaving the industry altogether, CallMiner has focused on listening to its employees and implementing the benefits, initiatives and ongoing support that they want and need. Most recently, CallMiner introduced tuition reimbursement benefits, a paid volunteer day for employees to support programs and events that positively impact their communities, a DE&I Council to advance diversity, equity and inclusion efforts across the company, and more.
“During this very challenging time, Top Workplaces has proven to be a beacon of light for organizations, as well as a sign of resiliency and strong business performance," said Eric Rubino, Energage CEO. "When you give your employees a voice, you come together to navigate challenges and shape your path forward. Top Workplaces draw on real-time insights into what works best for their organization, so they can make informed decisions that have a positive impact on their people and their business.”
The 2022 Top Workplaces USA Award recognizes companies that put their people first – based on data from the employees themselves. The list is based solely on employee feedback gathered through the Workplace Survey powered by Energage, LLC, a leading provider of technology-based employee engagement tools. The survey captures anonymous employee feedback across four culture imperatives – alignment, connection, coaching and performance – as well as employee engagement, leadership and basics, like pay and benefits.
To see the full list of 2022 Top Workplaces USA Award winners, visit: https://topworkplaces.com/award/top-workplaces-usa/
To learn more about a career at CallMiner, visit callminer.com/careers.
Making the world a better place to work together.
Energage is a purpose-driven company that helps organizations turn employee feedback into useful business intelligence and credible employer recognition through Top Workplaces. Built on 14 years of culture research and the results from 23 million employees surveyed across more than 70,000 organizations, Energage delivers the most accurate competitive benchmark available. With access to a unique combination of patented analytic tools and expert guidance,
Energage customers lead the competition with an engaged workforce and an opportunity to gain recognition for their people-first approach to culture. For more information or to nominate your organization, visit Energage or Workplaces.Back to Press Releases
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.