Webinar on Demand
CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
Gain insights to improve patient experience for scheduling appointments, getting insurance and billing questions answered, and more.
Automatic redaction ensure transcripts from calls and text-based interactions meet compliance requirements, such as HIPAA, while preserving the insights needed to drive improved experiences such as prescription refills, test results, and caregiver questions.
By automatically monitoring and analyzing 100% of interactions healthcare providers and payers can better understand drivers of wait times, billing issues and more, and make improvements.
Understanding the needs of patients related to services, processes and policies makes it easier to deliver the best experiences.
Keep cash flow strong and costs down, maintaining healthy margins.
Reduce or eliminate fines with more effective compliance monitoring.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.