CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
September 20, 2013
FORT MYERS, FL – CallMiner, the leader in speech analytics and compliance solutions for contact centers, and Professional Recovery Consultants, Inc., a leading third-party collections agency that serves over 400 clients in a variety of industries, today announced that PRC has chosen CallMiner Eureka Essentials for Collections, a speech analytics solution pre-configured specifically for outbound calling in the accounts receivables management industry.
PRC has positioned itself as an industry leader in the healthcare financial management industry by using the newest and most efficient speech analytics technology from CallMiner. Eureka Essentials will help PRC reduce compliance risk associated with the Fair Debt Collection Practices Act (FDCPA) and Consumer Financial Protection Bureau (CFPB) regulations, as well as improve agent efficiency ratios and deliver better training insights.
“We decided to work with CallMiner because we concentrate on client service while remaining on the cutting edge of new technology and collection technique development.” said Geoff Miller, President of PRC. “Eureka Essentials is a great match for what we’re doing and we believe the implementation will establish us as a clear leader in accounts receivables management.”
“PRC understands the importance of staying compliant and responding to changing client needs in an increasingly complex industry,” said Terry Leahy, Chief Executive Officer at CallMiner. “Their team also understands the importance of utilizing the best technologies in order to maintain that success. All of us at CallMiner are very excited to work with PRC.”
Eureka Essentials for Collections includes all of the speed, ease of use, and repository features of the enterprise Eureka speech analytics solution alongside a feature set scaled for collections calls requirements. Learn about Eureka Essentials for Collections.
About CallMiner CallMiner is the market leading cloud-based solution for improving agent performance through Voice of the Customer analytics across all channels. CallMiner Eureka automates the overwhelming process of monitoring information from 100% of interactions – calls/audio, chat, email, surveys and social – to uncover consistent and reliable information about agent performance. Real time business intelligence can be leveraged by enterprises to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvements. For more information, visit https://callminer.com.
About Professional Recovery Consultants, Inc. Professional Recovery Consultants, Inc. was founded in North Carolina in 1979 and has since grown to become the region’s premier provider of fast, efficient, and hassle free debt recovery and accounts receivable services. At Professional Recovery Consultants we stress that the measurement of a collector’s productivity is not solely the amount of money collected, but also sustaining positive customer relations on behalf of each of our clients. This has been our methodology since our inception, and it is exactly the type of approach that needs to be utilized in today’s economy, where maintaining positive relations with your customers is more important than ever. For more information, visit http://prorecoveryinc.comBack to Press Releases
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.