CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
January 21, 2013
WASHINGTON, D.C., — January 21, 2013 – Rimhub, Inc., a leading provider of Outsourced Telecom BPO (Business Process Outsourcing) Services, is pleased to announce today its new partnership with CallMiner, the market leader in speech and voice of customer analytics solutions for contact centers. Through the alliance, Rimhub and CallMiner customers and prospects are provided a winning combination of Eureka, a “best of breed” speech analytics platform and an outsourced service team, specializing in services designed to improve customer experience, reduce operating costs, and successfully drive top line growth.
CallMiner’s Eureka is the leading solution to improve contact center and enterprise performance through conversational analytics (text and speech analytics), enabling companies to instantly access and review data from millions of customer and agent interactions. Eureka aims to improve agent performance and the process for customer engagements. Additionally, the technology works to enforce compliance, governance and manage risk. Eureka uniquely scales to serve both large enterprise customers and smaller contact centers in technology, retail, financial services and collections, utilities, health services, communications, and travel industries.
“We are excited to partner with CallMiner, an industry-leading speech analytics solution provider. Through this partnership, Rimhub clients benefit from instantly identifying sales opportunities, up-sell and cross-sell opportunities, and customer retention issues,” comments Srinath Narayan, CEO and President of Rimhub. “Rimhub, committed to continually providing the latest technology platforms across our suite of BPO services, chose to partner with CallMiner in order to offer a cost-effective way for our customers to vastly improve their customer service centers in terms of operations, marketing, and costs.”
“Partnering with Rimhub is a logical choice for CallMiner, as often customers in our target market prefer a turnkey outsourced solution. Rimhub is well aligned with CallMiner’s ability to provide cost-effective, seamless solutions that aim to improve contact center efficiency and the bottom-line,” states Kristen Mikovich, Chief Operating Officer for CallMiner. “Rimhub excels at creating value for its clients through its host of managed services. By offering our Eureka contact analytics solution to its customers, Rimhub extends its value to those who operate on- and offshore call centers.”
To learn more about Rimhub’s new value-add service, visit http://www.rimhub.com/speech-analytics.
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Founded in 2007, Rimhub is a global BPO/KPO provider delivering superior managed services in the areas of Managed Networks, Managed IT, Service Provisioning, Finance & Accounting, IP Support, Data Center Support, Marketing, and Managed Compliance to telecommunications companies worldwide. The company consistently helps its clients to dramatically improve their financial performance through its highly specialized services. Rimhub is headquartered in the Washington, D.C. area. For more information, visit http://www.rimhub.com. Follow the company on Twitter @Rimhub.
For Rimhub media inquiries, please contact:
Jaymie Scotto & Associates +1 866.695.3629 email@example.com
CallMiner is the market leading cloud-based solution for improving agent performance through Voice of the Customer analytics across all channels. Eureka automates the overwhelming process of monitoring information from 100% of interactions – calls/audio, chat, email, surveys and social – to uncover consistent and reliable information about agent performance. Real time business intelligence can be leveraged by enterprises to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvements. For more information, call (781) 547-5666, visit callminer.com or follow on Twitter @callminer.Back to Press Releases
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.