See how we help you translate customer insights into business value.
Deliver exceptional frontline agent experiences to improve employee productivity and engagement, as well as improved customer experience.
Leverage intelligence to more effectively manage your QA program at scale, driving quality outcomes and improving CX.
Improve customer experience with operational efficiency and quality in the contact center.
Understand voice and text conversations to uncover the insights needed to improve compliance and reduce risk.
Analyze 100% of customer conversations to fight fraud, protect your brand reputation, and drive customer loyalty.
Reveal patterns and insights at scale to understand customers, better meet their needs and expectations, and drive customer experience excellence.
Use customer insights to power product-market fit and drive loyalty. Improve quality and safety, identify competitive threats, and evaluate innovation opportunities.
Conversation analytics provides business insights that lead to better patient outcomes for the professionals in the healthcare industry.
Make your telecom and communications teams stand out from the crowd and better understand your customers with conversation analytics software.
Take your omnichannel retail and eccommerce sales and customer experience to new heights with conversation analytics for deep customer insights.
Delivering the best customer experience and staying compliant with financial industry regulations can be driven through conversation analytics.
Increase revenue while supporting customers in the tightly monitored and high-risk collections industry with conversation analytics.
Conversation analytics makes it possible to understand and serve insurance customers by mining 100% of contact center interactions.
Conversation analytics can help energy and utilities companies enhance customer experience and remain compliant to industry regulations.
Adopting cutting edge technology, like AI-powered analytics, means BPOs can help clients better understand customer interactions and drive value.
Drive CX, loyalty and brand reputation for your travel and hospitality organization with conversation intelligence.
CallMiner Visualize enables organizations to visually explore conversation analytics data, create sharable presentations that demand attention and encourage action within and beyond the contact center. An upgrade component for CallMiner Analyze, Visualize leverages data to tell your story of customer interactions.
Enhance audio evidence with graphical presentation that is easy to customize and annotate based on key points of interest.
Drill-down details reveal insights based on customer behaviors, agent performance, process challenges and other root cause indicators.
Create graphics that can be understood organization-wide, from contact center to C-Suite, to spread impact.
CallMiner Visualize is powered by Tableau, the market-leading choice for modern business intelligence. Together, our technologies create the most powerful tool for visual storytelling with conversation analytics.
Customize how data displays, telling the story from various angles for insight into any business scenario.
See how peformances rank across the team or between individual agents to find out what drives success.
Understand the big picture even as that picture grows, modeling your success in simple infographics no matter how large your organization gets.
We saw opportunities right out of the gate. CallMiner helped us visualize the impact of COVID-19 on our call drivers, allowing us to make changes to our IVR system so that customers could leave a voicemail to cancel trips. While other companies had hold times during the initial outbreak from five to 10 hours, we were able to reduce hold times to about seven minutes. Much of this success was due to the insights gleaned from CallMiner.
Director of Operations, Gant Travel
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.