Case Study
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CallMiner LiveTranslate delivers AI-powered, real-time multilingual translation to support natural conversations in any language for fast, personalized support between customers and agents.
LiveTranslate empowers agents to serve in any language, expanding customer support everywhere without costly multilingual hires.
Combine LiveTranslate with conversation intelligence for instant understanding, fewer repeat contacts, and quicker resolutions.
Use CallMiner analytics to optimize every translated interaction, improving quality, consistency, and satisfaction in any language.
LiveTranslate combines real-time AI translation with CallMiner’s industry-leading conversation intelligence to connect customers and agents in any language. LiveTranslate removes communication barriers and delivers actionable insights that improve service quality, operational efficiency, and customer satisfaction – without the need to retrain or rehire staff.
Translate conversations live across voice and digital channels, enabling customers and agents to communicate naturally in any language.
Provide seamless translation for calls, chat, messaging apps, and more—keeping service consistent across all customer touchpoints.
Capture and analyze translated interactions with CallMiner’s conversation intelligence to uncover trends, sentiment, and opportunities for improvement.
Equip your existing team to serve customers in any language, reducing costs while expanding global reach.
Maintain accuracy and relevance in every conversation by leveraging contextual data from CRM, CCaaS, and other integrated systems.
Ensure translated interactions meet compliance requirements and deliver fully on-brand, consistent multilingual customer experiences.
With OmniAgent, the average handling time reduced by 78%, from 420 seconds to 90 seconds. We were also able to answer 120% more calls for tracking packages. Of our customers, 88% rate their experience with the voicebot very highly, and 89% say they find it easy to receive necessary service.
Innovaton Manager, Estafeta
