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CallMiner LiveTranslate offers real-time translation that removes communication barriers between agents and customers, creating frictionless, multilingual experiences that resolve issues faster and improve satisfaction.
LiveTranslate facilitates quicker and easier customer interactions that promote satisfaction and loyalty.
LiveTranslate increases operational efficiency by reducing hiring costs and accelerating time to market.
LiveTranslate supports agents as they focus on customer experience, rather than overcoming communication barriers.
LiveTranslate dissolves language barriers, allowing agents and customers to communicate with each other in their native language instantly, without the need for complicated processes or costly specialists. The result is reduced operational costs and streamlined customer wait times, eliminating the need for human translation, increasing efficiency, and improving customer satisfaction.
Custom grammar allows customers to build dictionaries that enhance their AI translator, ensuring that brand and industry terms are always translated faithfully.
For long talk times, the listener will hear a message that translation is in progress, mitigating frustration over communication gaps, perceived inattention, and dropped calls.
LiveTranslate proactively asks customers to repeat themselves if there are noisy backgrounds or unclear communications to ensure translation is accurate the first time.
Capture and analyze translated interactions with CallMiner’s conversation intelligence to uncover trends, sentiment, and opportunities for improvement.
Ensure translated interactions meet compliance requirements and delivery fully on-brand, consistent multilingual customer experiences.
With OmniAgent, the average handling time reduced by 78%, from 420 seconds to 90 seconds. We were also able to answer 120% more calls for tracking packages. Of our customers, 88% rate their experience with the voicebot very highly, and 89% say they find it easy to receive necessary service.
Innovaton Manager, Estafeta
