Awards

CallMiner was named among the top five for Best Contact Center Interaction Analytics in the 2024 CRM Industry Leader Awards.

CallMiner is a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024.

CallMiner is a leader in the SPARK Matrix™: Speech Analytics, Q1 2024 Report.

Among other G2 recognitions, CallMiner continues to be named a G2 Leader in Speech Analytics quarter after quarter.

CallMiner and Foundever have been awarded the IAOP 2023 Excellence in Strategic Partnerships recognition, honoring outsourcing and collaborative partnerships that achieve mutual success, drive innovation, and create value.

CallMiner is the Leader in the Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023

CallMiner is the 2023 CCW Excellence Award winner for Automation Solution of the Year, recognizing the platform for improving CX, agent performance and operational efficiency in the contact center.

CallMiner has been named a G2 Leader in Speech Analytics for 10 consecutive quarters.

CallMiner is the 2022 CCW Excellence Awards Runner Up for Workforce Innovation of the Year, recognizing the commitment to driving superior contact center and CX performance.

As part of the 2022 Top Workplace USA by Energage, CallMiner was recognized for its cultural excellence across Innovation, Work-Life Flexibility, Compensation & Benefits, Leadership and Purpose & Values.

The 2022 Top Workplaces USA Award recognizes companies that put their people first. The list is based solely on employee feedback gathered through the Workplace Survey powered by Energage, LLC.

CallMiner is the 2021 CCW Excellence Awards winner for Automation Solution of the Year, recognized for driving superior contact center efficiency and CX performance.

CallMiner is a Bronze Stevie Award winner in the 2021 IBA for Illuminate, in the Artificial Intelligence/ Machine Learning Solution category.

The annual KMWorld AI 50 list recognizes companies that are helping customers excel in an increasingly competitive marketplace by delivering products and services with intelligence and automation.

CallMiner was awarded the People Choice Award For Speech Analytics in 2020 by the readers of Speech Technology Magazine.

CallMiner selected as one of The 25 Best Software Companies To Work For In 2020 – Boston Area

CallMiner is a Silver Stevie Award winner in the 17th AIB Awards, recognized in the Most Valuable Corporate Response category for its Coronavirus Customer Think Tank.

CallMiner named a Leader in The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018