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August 05, 2020
CallMiner today announced that it will be presenting at Customer Contact Week (CCW) At Home virtual event with Avadyne Health, an innovative, healthcare revenue cycle collections and patient financial experience company.
CCW At Home — a multi-week, interactive digital conference — is the world’s largest virtual gathering of customer contact professionals. The digital event will feature industry experts, best practice content and think tanks on the macro trends and challenges shaping the industry. CallMiner’s workshop, “How AI-Fueled Speech Analytics Works and is Driving Better PX/CX and Brand Reputation for Avadyne Health,” is scheduled for Tuesday, August 11th at 12:45 ET.
“Our commitment to our customers and their patients is to provide an optimal financial experience,” said Pete Hamlin, Senior Director of Business Intelligence at Avadyne Health. “CallMiner enables us to uncover and operationalize customer insights to improve patient experience, business performance and outcomes. The partnership has been transformative for our business. We look forward to sharing our story.”
Participant takeaways include:
“Avadyne Health’s speech analytics program has generated profound enterprise-wide results. The program has become integral to their service offering and value proposition,” said Adam Walton, CallMiner’s Chief Operating Officer. “Their team has done a fantastic job of embedding the technology and insights across their business. They are a shining example of how to do it right.”
The event is put on in partnership with Customer Contact Week (CCW) Digital, a global online community and research hub of more than 140,000 customer contact members that covers the customer experience in the digital world.Back to Press Releases
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.