CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
April 26, 2022
CallMiner’s Vice President of Enterprise Applications and Technology is promoted to CIO to drive IT initiatives and continued global expansion
CallMiner, the leading provider of conversation intelligence to drive business improvement, today announced the appointment of Rachel Simone as Chief Information Officer (CIO).
For the last three years, Simone has served as CallMiner’s Vice President of Enterprise Applications and Technology, building the company’s information systems and supporting a growing network of employees. In the CIO role, she will continue to spearhead CallMiner’s business applications development and overall information infrastructure in support of the company’s global growth and long-term, strategic goals.
“Throughout her time at CallMiner, Rachel has leaned into decades of experience to ensure our information systems and IT initiatives are primed for our continued growth and innovation,” said Paul Bernard, President and CEO, CallMiner. “Rachel is the right leader to have at the helm and as part of the CallMiner C-suite to optimize our enterprise technology strategies and solutions for the future.”
Simone works closely with CallMiner stakeholders across various departments to oversee the development of applications and provide support for employees. Through her and her team’s efforts, CallMiner can more effectively and intelligently tie together the data that flows across the company’s entire customer life cycle – from marketing and business development departments to the sales organization and customer success and support teams – which is critical for onboarding, implementing and driving ROI for organizations using the CallMiner platform. In addition, her team will continue to build the foundational corporate support systems for CallMiner’s finance, legal, HR and IT departments.
Prior to joining CallMiner, Simone held senior management roles at Ipswitch, Dassault Systèmes, DS SolidWorks and others. Simone is a graduate of Boston University and holds an MBA from the Suffolk University Sawyer Business School.
“I’m proud of the work that has already been done to create the internal systems needed to ensure CallMiner and its employees can operate at high speed every day,” said Rachel Simone. “I look forward to continuing to build the technology infrastructure that enables CallMiner to innovate and bring products and solutions to market faster, all in favor of delivering on CallMiner’s key mission – better supporting our customers.”Back to Press Releases
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.