CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
We value what our employees have to say as well as industry professionals that passionately believe in the power of feedback in improving our own organization every day in every way.
Fun and challenging. Fast paced environment where new challenges are around every corner. A really great place to grow your skills and learn new ones.
CallMiner was named one of the Top Places to Work in Massachusetts in the 14th annual employee-based survey project from The Boston Globe. CallMiner is ranked 19th in the large employers category.
Culture & Values
Teamwork: Diverse perspectives produce the best outcomes; together everyone achieves more.Ownership: Take pride and ownership in everything you do; own your success and your failures. Impact: A successful business provides significant benefits to our customers, employees, partners, investors and community. Innovation: Push the envelope. Never settle. Candor: Healthy and respectful debate leads to the best outcomes. Commitment: Be relentless and work hard. Nothing worthwhile comes easy, we win or lose on the margin. Transparency: A shared perspective leads to trust and support of a common goal. Urgency: Operate with a sense of focus and bias for action, time matters. Success: We value results, not just activity. Joy: Find happiness and satisfaction in what you do.
At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We encourage our employees to engage in activities in and out of the office.
Creating opportunities to share with your co-workers
Be comfortable while you work and bond through fun
We're proud to have a positive impact in our community
Free coffee, snacks, and more when you're in the office
CallMiner strives to offer a well-rounded and generous benefits package designed to provide you with coverage options and flexibility to meet both individual and family needs.
Medical, Dental & Vision
CallMiners BCBS plan offers high quality and affordable Medical coverage with a gap plan to help offset the deductible.
Keep your smile bright and your eyes seeing clearly.
CallMiner offers a Fitness Reimbursement Program to help employees take a proactive approach to their health with fitness and exercise programs.
CallMiner also invests in their employees through the Tuition Reimbursement Program which offers value and learning quality, allows employees to balance work and life and helps them achieve their professional goals.
Life Insurance & Disability
CallMiner provides Basic Life Insurance at no cost to you as well as offer voluntary Supplemental Life Insurance for you, spouse and children. Our disability plans are designed to help protect your financial security in the event you are ever disabled.
Flexible Spending Accounts
CallMiner’s Flex Spending Accounts allow you to set aside pre-tax dollars for your health and dependent care expenses.
Identity Theft Protection
CallMiner values the importance of saving for retirement. We offer both Traditional and Roth 401k options, as well as a 401k match.
Paid Time Off (PTO)
CallMiner offers generous time off for you to recharge your batteries with plenty of PTO time and 12 paid holidays.
CallMiner also offers an annual paid volunteer day, where employees are encouraged to take a day off to volunteer for programs and events that positively impact their communities.
Paid Maternity Leave and Parental Leave
Employee referral program
Employee Assistance Program
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.