Callminer Blog

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The latest industry trends and insights from our CallMiner thought leaders to help you get the most out of conversation analytics and improve your business.

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How AI is transforming contact center operations

Contact centers are increasingly adopting AI-driven tools to assist with everything from data mining to gaining detailed CX insights. Read about how the technology is transforming operations here.

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CallMiner Research Lab

Your essential call center compliance checklist

Call center compliance is a must-have, not a nice-to-have. Read this blog for a checklist of the essential steps and best practices to ensure call cen...

23 tips, techniques & tools for effective contact center coaching

Effective contact center coaching is key to enhancing agent performance and ensuring outstanding customer service and CX. Read this blog for insights ...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

How to build an effective employee experience strategy

Employees are often expected to wear multiple hats daily while prioritizing CX. Learn how an effective employee experience strategy can improve produc...

What does NPS mean and how can it improve customer experience (CX)?

Net Promoter Score (NPS) is a metric that tells companies how happy and loyal their customers are. But what does NPS mean, and how can you use it in y...

24 practical & effective ways to improve customer experience

Great customer experience is crucial for customer loyalty, retention, and overall business growth. This blog offers practical and effective ways to im...

Managing product experience lifecycle in contact centers

The product experience lifecycle helps map the customer journey and understand customers’ thoughts. This blog explores how contact center interactions...

Techniques & best practices for effective call summarization

Effective call summarization can make a positive difference in contact center productivity and customer service. Read this blog to learn what call sum...

5 examples of AI in the contact center

Artificial intelligence (AI) has been transforming the way contact centers operate, delivering tailored customer service to customers. Read about 5 ex...

Your complete guide to customer journey analytics

Customer journey analytics provides insight into how customers interact with brands across multiple touchpoints. Read this blog to learn why customer ...

21 effective conflict management strategies in the contact center

Conflict management is a critical skill in any high-pressure environment, and contact centers are no exception. Read this blog for top tips and effect...

5 strategies for improving CSAT in contact centers

Read this blog to learn about the importance of CSAT scores and five proven strategies for improving customer satisfaction in the contact center.

Improving patient experience with contact center excellence

Delivering exceptional patient care is as important as ever in today’s healthcare landscape. Explore challenges & opportunities in how healthcare cont...

Call center technology trends & best practices for 2025

The future of the call center is exciting, with more opportunities than ever to meet rising customer expectations with AI. Read this blog for 2025 cal...

Using AI to improve customer experience

One of AI's most prominent uses is in customer service, handling tasks like training agents, summarizing customer interactions, and more. Read this bl...

CallMiner Product Innovation Series: Q4 2024

CallMiner's, Bruce McMahon, shares key product updates from Q4 2024. New AI capabilities, including CallMiner AI Assist, add to the long list of AI ad...

10 ways to transform your enterprise with conversation intelligence

Conversation intelligence unlocks the hidden value within contact centers, transforming them from cost centers to essential drivers of business growth...

The evolving role of customer service representatives in today’s modern contact center

Learn more about how call centers have become omnichannel contact centers where customer needs are met through multiple channels, and AI-powered tools...

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Get to know our featured authors.

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Jeff Gallino

CEO & Founder

As CEO and founder, Jeff is focused on CallMiner's strategic direction and operational execution. Jeff has more than 25 years of experience [...]

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Bruce McMahon

Chief Product Officer

As Chief Product Officer at CallMiner, Bruce is responsible for product management, strategy, and roadmap. He has more than 15 years of expe [...]

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Frank Sherlock

Vice President, International

Frank Sherlock is the VP for CallMiner International, responsible for expanding CallMiner customer footprint in the region. Based in the UK, [...]

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CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

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