Voice of the Customer (VoC)

Through sentiment and emotion analysis, you can gather insights from unsolicited feedback into how customers feel and improve real-time conversation outcomes.

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The intelligent BPO: Separating AI hype from real transformation

Read this blog to learn how intelligent BPOs cut through AI hype, using real tools that empower agents, reveal insights, and drive strategic value—tra...

Customer experience strategy best practices

A good customer experience strategy helps you keep customers longer, earn their trust, and strengthen your company’s reputation. Read to learn how you...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

Bots, brands, and the balance of CX: Thoughts from Forrester CX North America 2025

When crisis strikes, customers don’t want chatbots — they want empathy and judgment. Discover why the future of CX combines smart AI with human connec...

Beyond the numbers: Are we truly listening to our customers?

Industry leaders reveal how combining AI, personalization, and human insight drives smarter, more impactful CX decisions. Read to discover why true cu...

Top strategies to enhance agent performance

Every customer interaction shapes perception, loyalty, and bottom-line results. This article breaks down why agent performance matters, some potential...

CallMiner Product Innovation Series: Q2 2025

CallMiner's, Bruce McMahon, shares key product updates from Q2 2025. He looks at data privacy enhancements, CallMiner RealTime updates, the acquisitio...

AI strategies to boost customer engagement

AI gives brands the tools to anticipate needs, solve problems before they surface, and deliver meaningful experiences. Explore how to use AI to forge ...

Unlocking customer insights with AI

Data alone doesn’t create understanding—insight does. Read more to learn about the advantages of AI-driven insights and best practices for implementat...

How smarter data can transform customer experience

Read this blog to understand why companies are investing heavily in platforms that promise better insights, but ultimately still end up struggling to ...

Leveraging AI analytics for business growth

Artificial intelligence is a fundamental component of business strategy today. Read this blog to discover how businesses can leverage AI analytics to ...

Virtual Agents Are Replacing Humans - And That Might Be a Good Thing

Explore AI-driven conversation automation and virtual agents reshaping contact centers for faster, personalized, and consistent customer support with ...

CallMiner named a Leader in conversation intelligence for contact centers

CallMiner is a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 report. Read this blog to learn what ma...

CallMiner acquires VOCALLS to scale CX and transform contact center efficiency

Learn about the exciting combination of CallMiner and VOCALLS, empowering organizations to embrace automation at scale, while using analytics to under...

Top experience management strategies & best practices

Read this blog to understand core aspects of experience management, its significance, and various strategies companies can use to deliver exceptional ...

AI’s role in modern customer experience

AI is advancing the development of CX. Read this blog for practical applications of AI across key industries while assessing the advantages of AI-enha...

Breaking down the customer journey funnel

Businesses must focus on optimizing the customer journey funnel to ensure that they meet customer needs at every stage. Read this blog to learn more.

How AI is powering a frictionless future in retail CX

The retail climate for 2025 is a bit uneasy. But AI is helping retailers create more fluid, personalized experiences. Learn how AI is reshaping both t...

How AI is transforming customer experience

AI has long been transforming how companies engage with their customers. Read this blog for 25 AI customer experience examples and the benefits.

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By uncovering better intelligence, CallMiner enables companies to identify areas of opportunity to drive better experiences, ultimately leading to business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

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