CallMiner acquires VOCALLS to scale CX and transform contact center efficiency
Learn about the exciting combination of CallMiner and VOCALLS, empowering organizations to embrace automation at scale, while using analytics to under...
CallMiner has acquired VOCALLS! |Read more
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Learn how artificial intelligence can help call center managers gain insights call and text interactions. Artificial intelligence is at the forefront of call center technology helping call center agents achieve better outcomes.
CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By uncovering better intelligence, CallMiner enables companies to identify areas of opportunity to drive better experiences, ultimately leading to business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.