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The Cobra Effect of CX: Why containment is the wrong metric in AI voice automation

Learn why organizations must escape the containment metric trap when it comes to AI voice automation and AI agents, instead shifting focus to deliveri...

CX as a profit center: The ROI of AI-driven experience management

Discover how AI-powered CX transforms from a cost center to a measurable growth engine, driving ROI through data and predictive insights.

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

How CX intelligence drives better decisions and unlocks growth

Learn how CX intelligence combines data, feedback, and AI to unlock customer insights, improve experience, and drive business growth.

Busting three myths about conversational AI and virtual agent technology

Read this blog to debunk myths about virtual agents, and gain insights on conversational AI and CX automation to boost efficiency, cut costs, and enha...

Customer experience automation vs. traditional CX: What's the difference and why it matters

Explore the move from traditional CX to CX automation. Find out how to combine human empathy with scalable efficiency to deliver consistent, personali...

How software improves brand experience

Read this blog to learn how brand experience tools reveal customer sentiment, improve perception across channels, and close the gap between brand prom...

Generative AI in call centers: Use cases, benefits, and best practices

Discover how generative AI transforms call centers with natural conversations, faster resolutions, and tools that boost agent efficiency. Learn top us...

Choosing the right customer experience management software

Learn what CX management is, how the right software can help you deliver smooth, personalized experiences, and which features matter most to meet evol...

The ethics of AI in customer experience: Balancing innovation with privacy

Explore how to harness AI for better customer experiences while protecting privacy, addressing ethics, and building trust through transparency and res...

What is CX automation? How to streamline customer journeys with AI

CX automation harnesses AI to scale personalized service, improve efficiency, and manage costs. Explore key technologies, benefits, and how to impleme...

Aligning brand experience and customer experience with AI

Brand and customer experience must align to build trust and loyalty. Learn how AI bridges the gap to create a seamless, consistent journey customers c...

CallMiner’s 2025 CX Landscape Report highlights AI’s rapid growth despite governance gaps

While 96% of leaders believe AI is a key strategy, 67% are still implementing the technology without adequate governance structures in place. Read mor...

Who’s leading the future of CX automation and AI? Join them at LISTEN 2025

Who's leading the future of CX automation and AI? Come to CallMiner's LISTEN 2025 to learn how leading organizations are applying AI to business chall...

Introducing CallMiner OmniAgent: Revolutionizing customer experience with AI-powered virtual agents

CallMiner OmniAgent is an AI-powered virtual agent that enhances CX across voice, chat, and email using automation and real-time conversational insigh...

CallMiner Product Innovation Series: Q2 2025

CallMiner's, Bruce McMahon, shares key product updates from Q2 2025. He looks at data privacy enhancements, CallMiner RealTime updates, the acquisitio...

Virtual Agents Are Replacing Humans - And That Might Be a Good Thing

Explore AI-driven conversation automation and virtual agents reshaping contact centers for faster, personalized, and consistent customer support with ...

CallMiner named a Leader in conversation intelligence for contact centers

CallMiner is a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 report. Read this blog to learn what ma...

CallMiner acquires VOCALLS to scale CX and transform contact center efficiency

Learn about the exciting combination of CallMiner and VOCALLS, empowering organizations to embrace automation at scale, while using analytics to under...

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

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