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CallMiner’s conversation intelligence software can help reduce average handle time, improve first contact resolution, enhance operational efficiency and more.

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Your data is your competitive moat: How conversation intelligence accelerates AI automation

Discover how domain-specific conversation intelligence fuels high-impact AI automation and transforms customer experience at scale.

The Cobra Effect of CX: Why containment is the wrong metric in AI voice automation

Learn why organizations must escape the containment metric trap when it comes to AI voice automation and AI agents, instead shifting focus to deliveri...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

Busting three myths about conversational AI and virtual agent technology

Read this blog to debunk myths about virtual agents, and gain insights on conversational AI and CX automation to boost efficiency, cut costs, and enha...

Improving call center agent training with data and analytics

Read this blog to discover how data-driven insights transform call center agent training, boosting performance, coaching, and customer experience at s...

Generative AI in call centers: Use cases, benefits, and best practices

Discover how generative AI transforms call centers with natural conversations, faster resolutions, and tools that boost agent efficiency. Learn top us...

The ethics of AI in customer experience: Balancing innovation with privacy

Explore how to harness AI for better customer experiences while protecting privacy, addressing ethics, and building trust through transparency and res...

What is CX automation? How to streamline customer journeys with AI

CX automation harnesses AI to scale personalized service, improve efficiency, and manage costs. Explore key technologies, benefits, and how to impleme...

Call center best practices for better customer experience

Discover how great call center CX strengthens customer relationships. Learn best practices to boost empathy, speed, and performance for better outcome...

Why average handle time still matters

Discover why average handle time (AHT) still matters in modern contact centers, and how pairing it with customer-focused metrics drives efficiency and...

CallMiner’s 2025 CX Landscape Report highlights AI’s rapid growth despite governance gaps

While 96% of leaders believe AI is a key strategy, 67% are still implementing the technology without adequate governance structures in place. Read mor...

Who’s leading the future of CX automation and AI? Join them at LISTEN 2025

Who's leading the future of CX automation and AI? Come to CallMiner's LISTEN 2025 to learn how leading organizations are applying AI to business chall...

Introducing CallMiner OmniAgent: Revolutionizing customer experience with AI-powered virtual agents

CallMiner OmniAgent is an AI-powered virtual agent that enhances CX across voice, chat, and email using automation and real-time conversational insigh...

Real-time agent guidance: Improving call outcomes

From reducing handle time to boosting first-call resolution, real-time guidance is reshaping how contact centers deliver service and increase call cen...

6 innovative use cases of generative AI in contact centers

Generative AI is changing contact centers by adapting in real time and generating content on demand. Ready to turn AI into action across your contact ...

Top strategies to enhance agent performance

Every customer interaction shapes perception, loyalty, and bottom-line results. This article breaks down why agent performance matters, some potential...

CallMiner Product Innovation Series: Q2 2025

CallMiner's, Bruce McMahon, shares key product updates from Q2 2025. He looks at data privacy enhancements, CallMiner RealTime updates, the acquisitio...

Best practices for efficient after call work

Read this blog to find out why effective after call work leads to improved customer service quality, while ensuring accurate reporting and creating se...

Enhancing agent effectiveness with AI tools

Read this blog to learn which obstacles agents encounter and how AI tools help them at each stage of their work, as well as what organizations should ...

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

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