Contact Center Operations

CallMiner’s conversation intelligence software can help reduce average handle time, improve first contact resolution, enhance operational efficiency and more.

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6 innovative use cases of generative AI in contact centers

Generative AI is changing contact centers by adapting in real time and generating content on demand. Ready to turn AI into action across your contact ...

Top strategies to enhance agent performance

Every customer interaction shapes perception, loyalty, and bottom-line results. This article breaks down why agent performance matters, some potential...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

CallMiner Product Innovation Series: Q2 2025

CallMiner's, Bruce McMahon, shares key product updates from Q2 2025. He looks at data privacy enhancements, CallMiner RealTime updates, the acquisitio...

Best practices for efficient after call work

Read this blog to find out why effective after call work leads to improved customer service quality, while ensuring accurate reporting and creating se...

Enhancing agent effectiveness with AI tools

Read this blog to learn which obstacles agents encounter and how AI tools help them at each stage of their work, as well as what organizations should ...

Virtual Agents Are Replacing Humans - And That Might Be a Good Thing

Explore AI-driven conversation automation and virtual agents reshaping contact centers for faster, personalized, and consistent customer support with ...

CallMiner named a Leader in conversation intelligence for contact centers

CallMiner is a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 report. Read this blog to learn what ma...

CallMiner acquires VOCALLS to scale CX and transform contact center efficiency

Learn about the exciting combination of CallMiner and VOCALLS, empowering organizations to embrace automation at scale, while using analytics to under...

Optimize agent performance with AI and real-time assist tools

AI-powered Real-time agent assist tools streamline workflows, reduce repetitive tasks, and provide live guidance. Read more about to help agents handl...

Best practices for enhancing CX with AI in contact centers

Implementing AI in a contact center isn’t just a tech upgrade – it’s a shift in how service is delivered. Read this blog for tools and best practices ...

How AI is powering a frictionless future in retail CX

The retail climate for 2025 is a bit uneasy. But AI is helping retailers create more fluid, personalized experiences. Learn how AI is reshaping both t...

How exceptional ecommerce CX builds brand loyalty

Ecommerce brands are a dime a dozen in today’s competitive retail landscape, but exceptional CX can be the difference between a memorable brand and on...

CallMiner Product Innovation Series: Q1 2025

CallMiner's, Bruce McMahon, shares key product updates from Q1 2025. CallMiner AI Assist advancements, CallMiner Outreach, Bulk Export API enhancement...

Top tools & tips for empowering customer service reps

Customer service is the backbone of customer loyalty and organizational success. This blog explores how to utilize tips and tools to empower your CSRs...

The future of AI call center automation in 2025 and beyond

AI has revolutionized the way businesses operate, and call centers are no exception. This article explores AI automation in the call center, including...

CallMiner Outreach – The future of CX is here

Learn how CallMiner Outreach is changing the CX game, leveraging AI-powered insights from customer interactions to improve the quality, relevance, and...

How to drive success in your contact center with real-time agent guidance

Our latest blog explores the importance of real-time agent guidance and its role in delivering exceptional customer service experiences in modern cont...

A comprehensive guide to contact center AI software

AI-powered contact center software isn’t new, most contact centers use AI to automate tasks and help customers. Read our blog to understand AI applica...

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By uncovering better intelligence, CallMiner enables companies to identify areas of opportunity to drive better experiences, ultimately leading to business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

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