Frank Sherlock

Vice President, International

Frank Sherlock is the VP for CallMiner International, responsible for expanding CallMiner customer footprint in the region. Based in the UK, Frank has been with CallMiner for four years, during which time we have seen significant business growth in the region. Frank holds a Masters Degree in Business Administration (MBA) and a Higher National Diploma in Telecommunications engineering. He has worked in and around the contact centre and customer experience space for the last 20 years, including holding senior roles in companies such as Genesys, Intervoice, Convergys, SoundBite and CallMiner. When not working Frank is an avid fan of Everton FC, where he is a long time season ticket holder, and enjoys golfing.

Authored Posts

Challenges impacting the credit and collections industry

Frank Sherlock, CallMiner's VP of International, explores how data and technology can help overcome challenges faced in the credit and collections ind...

News Coverage

Adapting CX to 5 common types of customers

January 06, 2021 by Frank Sherlock, Vice President, International

It’s no secret that delivering a five-star customer experience (CX) has direct and long-lasting positive effects on customer loyalty. However, not all customers are created the same. What one customer might prefer, another might reject. That’s why the key to CX excellence is a personalised approach [...]

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Four ways to improve your call centre processes

September 19, 2019 by Frank Sherlock, Vice President, International

In my recent blog What separates Which’s best and worst brands? I described three ways in which call centres can improve their satisfaction scores by creating an emotional connection with their customers. Which’s poll proves this is incredibly important as companies that succeed in creating this con [...]

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What separates Which’s best and worst brands?

September 12, 2019 by Frank Sherlock, Vice President, International

Which has recently revealed its list of UK’s Best and worst brands for customer service in 2019. While the top-ranking brands were from a mix of industries – including a bank, retailers and a supermarket – four out of the bottom five places were filled by utilities providers.

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20 Call Centre Objectives

March 11, 2019 by Frank Sherlock, Vice President, International

Call Centre Helper panel of experts share their best ideas for contact centre goals, which can be set as objectives for improving the customer experience.

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CallMiner In the News: 8 Ways to Improve Chatbots and Boost Customer Satisfaction

March 15, 2018 by Frank Sherlock, Vice President, International

CallMiner VP of International, Frank Sherlock, discusses how the use of interaction analytics can make chatbots more conversational with Call Centre Helper.

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