Jeff Gallino

CEO & Founder

As CEO and founder, Jeff is focused on CallMiner's strategic direction and operational execution. Jeff has more than 25 years of experience delivering complex software and hardware solutions to enterprise and government customers. Prior to founding CallMiner, Jeff worked at companies like; ThinkEngine Networks, Grant Thornton Consulting, as well as 11 years in the United States Air Force. He holds a BS degree in computer science from the United States Air Force Academy.

News Coverage

4 Tips to Align Tech with Business Goals

January 09, 2023 by Jeff Gallino, CEO & Founder

The goal of any organization is to be more data-driven. But collecting and analyzing data in a way that is meaningful isn’t easy. CallMiner's Jeff Gallino offers his thoughts around more effectively tapping into contact or customer service centers.

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Three Data-Driven Ways To Create Positive Feedback Loops Within Your Workforce

April 29, 2022 by Jeff Gallino, CEO & Founder

In his latest Forbes Technology Council article, our CTO Jeff Gallino discusses three ways AI, automation and data-driven techniques can empower leaders to build genuine connections and stronger relationships with employees.

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Data-Driven Conversation Analytics Key to B2B Digital Sales

March 31, 2022 by Jeff Gallino, CEO & Founder

Tools like conversation analytics can help B2B sales teams act quicker and smarter. CallMiner CTO, Jeff Gallino, explores how uncovering insights from customer and prospect conversations is key to navigating a challenging market and driving more revenue.

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AI Can Make Us More Human: Here’s How

March 24, 2022 by Jeff Gallino, CEO & Founder

In his latest Forbes Tech Council column, Jeff Gallino, CallMiner CTO, explores how applying AI to help understand and interpret the intent and emotion behind the human voice can make organizations and people far more inclusive, effective and empathetic.

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Balancing AI And Humanity: Five CX Predictions For 2022

January 13, 2022 by Jeff Gallino, CEO & Founder

CallMiner CTO, Jeff Gallino, looks ahead at 2022 and shares his predictions for how customer experience (CX) will balance humanity and artificial intelligence (AI), as innovation comes from some of the most unexpected places.

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Why Data Is The Key To Surviving Customer Service’s Great Resignation

November 24, 2021 by Jeff Gallino, CEO & Founder

CallMiner CTO, Jeff Gallino, explores the reasons behind The Great Resignation and argues that by creating more informed, data-driven cultures, it’s easier to foster connections, make critical business improvements and create the modern workplaces today’s employees demand.

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Three Reasons Why Emotion Could Be The Most Important CX Indicator

August 24, 2021 by Jeff Gallino, CEO & Founder

When done right, understanding and analyzing customer emotion has the potential to transform the customer experience (CX) journey. Jeff Gallino, CallMiner CTO, shares three key reasons why.

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The Future Belongs To Ecosystems

July 23, 2021 by Jeff Gallino, CEO & Founder

In his latest Forbes Technology Council article, CallMiner CTO, Jeff Gallino, shares why long gone are the days when vendors could operate in silos.

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A Guide to Understanding the Omnichannel CX

July 21, 2021 by Jeff Gallino, CEO & Founder

CallMiner CTO, Jeff Gallino, share three best practices for organizations looking to create omnichannel customer experiences that meet the high expectations of today's digital consumers.

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Should The Future Of CX Include Customer Behavior Scorecards?

April 27, 2021 by Jeff Gallino, CEO & Founder

What if instead of just expecting agents to deal with offensive customers, companies started rating customer behavior in return?

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TechBytes with Jeff Gallino, Co-Founder and CTO at CallMiner

February 17, 2021 by Jeff Gallino, CEO & Founder

As the CTO of CallMiner, I oversee research, language development, and future product direction. CallMiner has come a long way since I founded the company almost 20 years ago — today, we’re focused on delivering the most comprehensive speech and interactions analytics platform that enables organizat [...]

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The CX Technology Revolution: What To Expect In 2021

December 01, 2020 by Jeff Gallino, CEO & Founder

CTO and Founder at CallMiner. Responsible for strategic direction across business development, research and artificial intelligence. If 2020 was anything, it was unpredictable. With all of the changes that took place this year, it’s only natural that the state of customer experience (CX) has also ch [...]

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Why AI And Robotic Process Automation Are The Perfect Match

September 18, 2020 by Jeff Gallino, CEO & Founder

Artificial intelligence (AI) is increasingly being recognized as the future of customer service. This way of thinking has only been accelerated by the ongoing pandemic as needs for efficiency, agility and productivity continue to rise.

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Customer Engagement And The Pandemic: How To Adapt And Thrive

September 07, 2020 by Jeff Gallino, CEO & Founder

Businesses have experienced many disruptions over the last several months, but few departments have faced the challenges that the contact center has endured. Between a sudden shift to remote work, an influx of calls with urgent and sensitive requests, more vulnerable customers and workforces, and a [...]

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If You’re Not Listening To Your Customers, Another Brand Will

August 04, 2020 by Jeff Gallino, CEO & Founder

Investor and presidential advisor Bernard Baruch is credited for saying, “Most of the successful people I’ve known are the ones who do more listening than talking.” This holds true in the workplace, in relationships and so much more. When it comes to building strong customer loyalty and brand reputation, listening is crucial — but so is the message that comes after it.

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Three Customer Experience Tips To Expedite Your Post-Pandemic Comeback

July 07, 2020 by Jeff Gallino, CEO & Founder

The most obvious way to not get burnt is to keep from striking the match. In the world of customer experience (CX), that’s done through understanding and addressing customer needs before they become disruptive problems. Contact center agents, who are on the frontlines of CX, need resources and help [...]

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Your Workforce Has Gone Remote: Now What?

June 04, 2020 by Jeff Gallino, CEO & Founder

In the face of the ongoing pandemic, many companies have pivoted to fully remote working. To those who are deemed essential personnel and continue to work from their traditional workplaces, thank you for your unwavering commitment during this emergency. We appreciate you.

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