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As CEO and founder, Jeff is focused on CallMiner's strategic direction and operational execution. Jeff has more than 25 years of experience delivering complex software and hardware solutions to enterprise and government customers. Prior to founding CallMiner, Jeff worked at companies like; ThinkEngine Networks, Grant Thornton Consulting, as well as 11 years in the United States Air Force. He holds a BS degree in computer science from the United States Air Force Academy.
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January 09, 2023 by Jeff Gallino, CEO & Founder
The goal of any organization is to be more data-driven. But collecting and analyzing data in a way that is meaningful isn’t easy. CallMiner's Jeff Gallino offers his thoughts around more effectively tapping into contact or customer service centers.
Read moreApril 29, 2022 by Jeff Gallino, CEO & Founder
In his latest Forbes Technology Council article, our CTO Jeff Gallino discusses three ways AI, automation and data-driven techniques can empower leaders to build genuine connections and stronger relationships with employees.
Read moreMarch 31, 2022 by Jeff Gallino, CEO & Founder
Tools like conversation analytics can help B2B sales teams act quicker and smarter. CallMiner CTO, Jeff Gallino, explores how uncovering insights from customer and prospect conversations is key to navigating a challenging market and driving more revenue.
Read moreMarch 24, 2022 by Jeff Gallino, CEO & Founder
In his latest Forbes Tech Council column, Jeff Gallino, CallMiner CTO, explores how applying AI to help understand and interpret the intent and emotion behind the human voice can make organizations and people far more inclusive, effective and empathetic.
Read moreJanuary 13, 2022 by Jeff Gallino, CEO & Founder
CallMiner CTO, Jeff Gallino, looks ahead at 2022 and shares his predictions for how customer experience (CX) will balance humanity and artificial intelligence (AI), as innovation comes from some of the most unexpected places.
Read moreNovember 24, 2021 by Jeff Gallino, CEO & Founder
CallMiner CTO, Jeff Gallino, explores the reasons behind The Great Resignation and argues that by creating more informed, data-driven cultures, it’s easier to foster connections, make critical business improvements and create the modern workplaces today’s employees demand.
Read moreAugust 24, 2021 by Jeff Gallino, CEO & Founder
When done right, understanding and analyzing customer emotion has the potential to transform the customer experience (CX) journey. Jeff Gallino, CallMiner CTO, shares three key reasons why.
Read moreJuly 23, 2021 by Jeff Gallino, CEO & Founder
In his latest Forbes Technology Council article, CallMiner CTO, Jeff Gallino, shares why long gone are the days when vendors could operate in silos.
Read moreJuly 21, 2021 by Jeff Gallino, CEO & Founder
CallMiner CTO, Jeff Gallino, share three best practices for organizations looking to create omnichannel customer experiences that meet the high expectations of today's digital consumers.
Read moreApril 27, 2021 by Jeff Gallino, CEO & Founder
What if instead of just expecting agents to deal with offensive customers, companies started rating customer behavior in return?
Read moreFebruary 17, 2021 by Jeff Gallino, CEO & Founder
As the CTO of CallMiner, I oversee research, language development, and future product direction. CallMiner has come a long way since I founded the company almost 20 years ago — today, we’re focused on delivering the most comprehensive speech and interactions analytics platform that enables organizat [...]
Read moreDecember 01, 2020 by Jeff Gallino, CEO & Founder
CTO and Founder at CallMiner. Responsible for strategic direction across business development, research and artificial intelligence. If 2020 was anything, it was unpredictable. With all of the changes that took place this year, it’s only natural that the state of customer experience (CX) has also ch [...]
Read moreSeptember 18, 2020 by Jeff Gallino, CEO & Founder
Artificial intelligence (AI) is increasingly being recognized as the future of customer service. This way of thinking has only been accelerated by the ongoing pandemic as needs for efficiency, agility and productivity continue to rise.
Read moreSeptember 07, 2020 by Jeff Gallino, CEO & Founder
Businesses have experienced many disruptions over the last several months, but few departments have faced the challenges that the contact center has endured. Between a sudden shift to remote work, an influx of calls with urgent and sensitive requests, more vulnerable customers and workforces, and a [...]
Read moreAugust 04, 2020 by Jeff Gallino, CEO & Founder
Investor and presidential advisor Bernard Baruch is credited for saying, “Most of the successful people I’ve known are the ones who do more listening than talking.” This holds true in the workplace, in relationships and so much more. When it comes to building strong customer loyalty and brand reputation, listening is crucial — but so is the message that comes after it.
Read moreJuly 07, 2020 by Jeff Gallino, CEO & Founder
The most obvious way to not get burnt is to keep from striking the match. In the world of customer experience (CX), that’s done through understanding and addressing customer needs before they become disruptive problems. Contact center agents, who are on the frontlines of CX, need resources and help [...]
Read moreJune 04, 2020 by Jeff Gallino, CEO & Founder
In the face of the ongoing pandemic, many companies have pivoted to fully remote working. To those who are deemed essential personnel and continue to work from their traditional workplaces, thank you for your unwavering commitment during this emergency. We appreciate you.
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