Best practices for efficient after call work
Read this blog to find out why effective after call work leads to improved customer service quality, while ensuring accurate reporting and creating se...
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Improve customer experience by analyzing 100% of customer conversations. Speech analytics and conversation analytics can help call center agents quickly identify customer emotions and react to improve customer satisfaction.
CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By uncovering better intelligence, CallMiner enables companies to identify areas of opportunity to drive better experiences, ultimately leading to business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.