Managing product experience lifecycle in contact centers
The product experience lifecycle helps map the customer journey and understand customers’ thoughts. This blog explores how contact center interactions...
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Learn how speech analytics and conversation analytics software can help you optimize your call center and better understand omnichannel customer experience.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.