In today’s rapidly evolving customer experience landscape, innovation isn’t optional — it’s a competitive currency.

At CallMiner, we’re working to define the market’s evolution, including being at the forefront of agentic AI advancement. CallMiner’s AI Assist solution, launched in 2024, is the first extensible, ubiquitous in-platform agentic AI framework that automatically uncovers and takes action on conversation intelligence, via an easy-to-use natural language interface. But we know it’s not enough to just launch a solution. Improvement only happens when it’s continuous, and the product enhancements delivered in the first quarter of 2026 build on this leadership, pushing the boundaries of what’s possible with agentic AI.

From unlocking deeper, more accurate insights to seamlessly bridging the gap between analytics and automation to giving human agents instant access to the context that drives smarter conversations, Q1’s innovations continue to prove that CallMiner isn’t just a vendor that responds to organizations’ needs. We anticipate and shape them, while helping leaders navigate industry changes and get the most out of emerging technologies.

Deeper intelligence via agentic systems to advance decision-making

The organizations that lead in their markets will be those that base every decision on accurate, actionable intelligence. This quarter, we strengthened our agentic AI framework for smarter decision-making, delivering innovations that connect, categorize, and interpret data more effectively.

We introduced collections, a transformative upgrade to category folders, enabling users to organize categories of data in a more consistent, cohesive way. We also launched new whole call sentiment classifiers, adding to our bespoke AI classification capabilities, that give organizations instant visibility into emotional trends within customer interactions.

These enhancements aren’t just about efficiency; they set the stage for more advanced analytics and automation across the enterprise. When the intelligence uncovered by our agentic AI is more accurate and robust, leaders can more effectively identify emerging needs, uncover friction points, and refine customer experience strategies with precision and ease.

Turning insights into streamlined automation

The next era of CX advantage will be driven by automation. Not as a blunt tool, but as a smart strategy powered by intelligence. This quarter, we made it easier than ever to transform insights into action.

Our agentic AI framework, via CallMiner AI Assist, can autonomously pinpoint high-impact automation use cases, offering workflow examples and helping users dive deeper with guided questions. For CallMiner OmniAgent users, these workflows can be automatically published directly into live environments, accelerating operational benefits. With these enhancements, we’re continuing to bridge the gap between analysis and execution, reducing time-to-value and delivering measurable efficiency gains.

Using AI to improve agent performance and productivity

In customer service, every second counts, and context is everything. Q1 brought new capabilities that empower human agents with AI support, providing the information they need to deliver exceptional experiences from the very start of each interaction.

With customer experience summaries now available in CallMiner RealTime, human agents instantly see an overview of prior interactions (including those with virtual AI agents), contact frequency, and customer history. This context eliminates repetitive questioning, reduces handle times, and enables a more personalized, informed conversation.

We also enhanced CallMiner LiveTranslate for smoother conversation flow and improved transcription accuracy. These upgrades make real-time translation more seamless, increasing clarity between parties and ensuring agents can respond naturally to customers, without disruption.

Accelerating into the rest of 2026

The advancements we delivered in Q1 are more than incremental improvements; they reflect our clear vision for where the market is heading, particularly around agentic AI, and our determination to lead it. By deepening platform intelligence, streamlining automation, and empowering human agents with AI-driven tools, we are helping organizations turn customer interactions into business growth.

The momentum we’ve built in early 2026 is only the beginning. We’re working to bring even more impactful innovations in the quarters to come, continuing our mission to deliver intelligence, automation, augmentation, and CX transformation at scale.