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Comprehensive guide to effectively train your call center agents

Read this blog to learn how call centers can invest in training to upskill agents in their communication and support skills, in turn improving the cal...

Achieve contact center success with real-time agent guidance

Read this blog to learn how real-time agent guidance, leveraging natural language processing and other AI technologies, can give agents customer-focus...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

How to empower frontline employees with AI-driven feedback

Employee engagement is critical to success in customer service. Read how AI-driven feedback and real-time coaching can enhance performance and job sat...

Creating a cohesive omnichannel customer support experience

Technology allows for businesses to offer numerous contact methods to customers. Omnichannel customer support creates a bridge between each support ch...

The top differences between call centers and contact centers

Using a call center or contact center to address customer needs is key, but it's important to know the different features of these customer service hu...

Workforce engagement management: Strategies, tools & best practices

Read this blog to learn about workforce engagement management, which is a set of tools that help organizations improve employee satisfaction, producti...

CallMiner named a Leader in Real-Time Revenue Execution Platforms

Forrester Research has named CallMiner a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024 report.

How to harness customer insights in the age of information overload

Most companies still grapple with how to effectively collect and use customer data. This blog offers tips for cutting through the noise and use insigh...

Consumer Duty – How can contact centres help to comply?

Consumer Duty requirements were launched by the UK’s FCA in June 2023 and represent legally binding regulation for financial services. But what does t...

How to maximize AI's impact with workflows

Read this blog to learn what it takes to operationalize artificial intelligence (AI) in contact centers and beyond, focusing on the significance of wo...

What is voice analytics? Definition, tips and best practices

Voice analytics is a valuable tool enabling businesses to gain valuable insights from customer interactions. Learn how the technology can help drive v...

Five 2024 AI trends for the contact center and beyond

As we venture into 2024, AI for the contact center, CX and other business applications continues to evolve rapidly. Read this blog for five AI trends ...

Elevating your customers’ contact center experience

The experience your customers have with your customer service center can have positive and negative impacts. Read this blog to learn how what customer...

Build vs. buy: Leveraging generative AI for conversation intelligence

Generative AI is extremely powerful, but when it comes to TCO it’s important to understand the implications of building your own AI-powered conversati...

Challenges impacting the credit and collections industry

Frank Sherlock, CallMiner's VP of International, explores how data and technology can help overcome challenges faced in the credit and collections ind...

How real-time agent guidance enhances customer experience

Read this blog to learn how real-time guidance allows customer service agents to optimize the time they spend with customers by receiving in-the-momen...

24 tips for selecting the best text analytics software

Read this blog for expert quotes and tips to help you find the best text analytics software and tools, and maximize their value at your organization.

Three trends impacting the insurance customer experience

From inflation to climate change, this blog explores the top trends impacting modern insurers, and how these teams can improve customer experience whi...

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CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

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