19 CX management strategies and innovations in the contact center
The experience a customer has with an organization's contact center has a direct impact on overall CSAT. Learn why CX management is crucial for today'...
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Learn how you can automate your call center scorecards and arm [contact center QA team](https://callminer.com/blog/improve-call-center-monitoring) with real insights to achieve better outcomes.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.