Quality Monitoring

Learn how you can automate your call center scorecards and arm [contact center QA team](https://callminer.com/blog/improve-call-center-monitoring) with real insights to achieve better outcomes.

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CallMiner Research Lab

5 technology predictions to supercharge customer experience in 2025

2024 was a banner year for AI adoption across contact center and CX teams. Read CallMiner's top predictions that will help organizations empower front...

Your essential call center compliance checklist

Call center compliance is a must-have, not a nice-to-have. Read this blog for a checklist of the essential steps and best practices to ensure call cen...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

23 tips, techniques & tools for effective contact center coaching

Effective contact center coaching is key to enhancing agent performance and ensuring outstanding customer service and CX. Read this blog for insights ...

How to build an effective employee experience strategy

Employees are often expected to wear multiple hats daily while prioritizing CX. Learn how an effective employee experience strategy can improve produc...

Techniques & best practices for effective call summarization

Effective call summarization can make a positive difference in contact center productivity and customer service. Read this blog to learn what call sum...

5 examples of AI in the contact center

Artificial intelligence (AI) has been transforming the way contact centers operate, delivering tailored customer service to customers. Read about 5 ex...

21 effective conflict management strategies in the contact center

Conflict management is a critical skill in any high-pressure environment, and contact centers are no exception. Read this blog for top tips and effect...

5 strategies for improving CSAT in contact centers

Read this blog to learn about the importance of CSAT scores and five proven strategies for improving customer satisfaction in the contact center.

Improving patient experience with contact center excellence

Delivering exceptional patient care is as important as ever in today’s healthcare landscape. Explore challenges & opportunities in how healthcare cont...

Call center technology trends & best practices for 2025

The future of the call center is exciting, with more opportunities than ever to meet rising customer expectations with AI. Read this blog for 2025 cal...

CallMiner Product Innovation Series: Q4 2024

CallMiner's, Bruce McMahon, shares key product updates from Q4 2024. New AI capabilities, including CallMiner AI Assist, add to the long list of AI ad...

10 ways to transform your enterprise with conversation intelligence

Conversation intelligence unlocks the hidden value within contact centers, transforming them from cost centers to essential drivers of business growth...

How AI is reshaping the BPO business model

For the BPO industry, there’s a seismic shift underway. Traditionally seen as cost centers, BPOs are now leveraging AI to transform into strategic val...

CallMiner’s 2024 CX Landscape Report highlights AI’s shift from hype to strategic execution

CallMiner's 2024 CX Landscape Report makes one thing clear — organizations are becoming more intentional and strategic about their use of AI to drive ...

19 CX management strategies and innovations in the contact center

The experience a customer has with an organization's contact center has a direct impact on overall CSAT. Learn why CX management is crucial for today'...

Top tips for evaluating call center training software options

Learn how the call center has been modernized with call center training software that monitors agent performance, provides continuous data insights, a...

7 success strategies for outbound call center excellence

Read this blog to learn about the factors that drive outbound call center excellence: agent performance, metric tracking and analysis, and prioritizat...

How technology is transforming customer experience automation

Businesses often rely on CX automation to help customers quickly and conveniently at different points in the customer journey. Read this blog to learn...

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CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

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