Callminer Blog

Where we talk shop.

The latest industry trends and insights from our CallMiner thought leaders to help you get the most out of conversation analytics and improve your business.

Featured Post

The Power of Contact Metadata

Contact metadata is an important and often overlooked factor for successful speech analytics deployments. Read more on CallMiner's blog!

All
Artificial Intelligence CallMiner News & Events Contact Center Operations Customer Experience Executive Intelligence Quality Monitoring Risk Management & Compliance Sales & Performance Marketing Speech & Conversation Analytics Voice of the Customer
BPO Collections Industry Communications Industry Education Industry Finance Industry Healthcare Industry Insurance Blog Retail Industry Travel Industry Utilities Industry
APAC EMEA North America
CallMiner Research Lab

Why Real-Time Monitoring Is So Important in the Contact Center

With real-time monitoring managers can act, not just react, by leveraging call recording and speech analytics to improve customer experience and compl...

Data Mining In the Contact Center

Data mining can turn contact center data into valuable, actionable information. See how data mining can help your business.

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

Phonetics vs. LVCSR: Under the Hood of Speech Analytics

Two approaches to speech recognition are commonly used in conversational analytics solutions: phonetics and LVCSR, each with their own pros and cons.

Previous 1 ... 30 31 32

Next

Get to know our featured authors.

All Authors
Jeff Gallino

CEO & Founder

As CEO and founder, Jeff is focused on CallMiner's strategic direction and operational execution. Jeff has more than 25 years of experience [...]

All Articles
Bruce McMahon

Chief Product Officer

As Chief Product Officer at CallMiner, Bruce is responsible for product management, strategy, and roadmap. He has more than 15 years of expe [...]

All Articles
Frank Sherlock

Vice President, International

Frank Sherlock is the VP for CallMiner International, responsible for expanding CallMiner customer footprint in the region. Based in the UK, [...]

All Articles

Talk with one of our experts to find out how our platform can help drive your business.

Contact Us
CallMiner

As a leader among speech analytics vendors, CallMiner offers industry-leading omnichannel contact center solutions that drive call center optimization and improve business performance metrics. CallMiner’s conversation analytics technology captures and analyzes 100% of customer conversations across all channels, providing insight that can drive call center performance metrics and enhance omnichannel support. CallMiner simplifies customer touchpoint mapping with an automated journey map tool that delivers clearer understanding of the customer’s mindset and emotions. And automated performance scoring and detailed, real-time analytics of every conversation make it easy to monitor performance, implement call center best practices, and support the work from home call center agent.

Products
Solutions
Customers
Resources
Company
Products
Resources
Solutions
Customers
Company
Twitter Facebook LinkedIn Youtube
© CallMiner. All Rights Reserved.