Callminer Blog

Where we talk shop.

The latest industry trends and insights from our CallMiner thought leaders to help you get the most out of conversation analytics and improve your business.

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Using Speech Analytics to Improve Sales Effectiveness for Agents

For performance marketers, the contact center plays a crucial role. Here are 3 ways speech analytics can improve agent performance in sales-based call centers.

3 Steps to Establish Customer-Centric Call Centers in 2014

With customer experience management more important than ever, customer satisfaction has become an area of focus. Here’s a look at 3 best practices to ...

How do you develop a team of top performers in your call center?

Call center agents are at the heart of your business due to their level of customer interaction. Here’s a look at 3 ways to develop a team of top perf...

Forrester Report Predicts Investment in Analytics Over Next Two Years

New Forrester research predicts investment in analytics for 2014 & 2015; IBM Watson announcement confirms that IT purchasing is on the rise.

The Power of Contact Metadata

Contact metadata is an important and often overlooked factor for successful speech analytics deployments. Read more on CallMiner's blog!

Why Real-Time Monitoring Is So Important in the Contact Center

With real-time monitoring managers can act, not just react, by leveraging call recording and speech analytics to improve customer experience and compl...

Data Mining In the Contact Center

Data mining can turn contact center data into valuable, actionable information. See how data mining can help your business.

Phonetics vs. LVCSR: Under the Hood of Speech Analytics

Two approaches to speech recognition are commonly used in conversational analytics solutions: phonetics and LVCSR, each with their own pros and cons.

Get to know our featured authors.

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Jeff Gallino

CEO & Founder

As CEO and founder, Jeff is focused on CallMiner's strategic direction and operational execution. Jeff has more than 25 years of experience [...]

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Bruce McMahon

Chief Product Officer

As Chief Product Officer at CallMiner, Bruce is responsible for product management, strategy, and roadmap. He has more than 15 years of expe [...]

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Frank Sherlock

Vice President, International

Frank Sherlock is the VP for CallMiner International, responsible for expanding CallMiner customer footprint in the region. Based in the UK, [...]

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