Who’s leading the future of CX automation and AI? Join them at LISTEN 2025
Who's leading the future of CX automation and AI? Come to CallMiner's LISTEN 2025 to learn how leading organizations are applying AI to business chall...
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The Team at CallMiner
January 25, 2017
Watch as Jim Rembach from FastLeader.net interviews our own Brian LaRoche at the recent show Call Center Week Winter 2017. Jim interviewed Brian about how Customer Engagement Analytics can help improve call center efficiency. They also discussed how CallMiner can help automate the QA process and improve agent performance.
http://www.callcentercoach.com/brian-laroche-talks-customer-engagement-analytics/
CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.