Can data help assess customer vulnerability and affordability? Yes. Here’s why
Ahead of his session at the Online Collections Technology Think Tank 2.1 on September 16, Frank Sherlock shares his thoughts on using data to identify...
Watch as Jim Rembach from FastLeader.net interviews our own Brian LaRoche at the recent show Call Center Week Winter 2017. Jim interviewed Brian about how Customer Engagement Analytics can help improve call center efficiency. They also discussed how CallMiner can help automate the QA process and improve agent performance.
http://www.callcentercoach.com/brian-laroche-talks-customer-engagement-analytics/
