CallMiner CX Landscape Report 2026 is here! | Read Now

Blog Home

CallMiner’s Brian LaRoche Talks Customer Engagement Analytics

Company

The Team at CallMiner

January 25, 2017

Man talks on phone while using laptop

Watch as Jim Rembach from FastLeader.net interviews our own Brian LaRoche at the recent show Call Center Week Winter 2017.  Jim interviewed Brian about how Customer Engagement Analytics can help improve call center efficiency. They also discussed how CallMiner can help automate the QA process and improve agent performance.

http://www.callcentercoach.com/brian-laroche-talks-customer-engagement-analytics/

CallMiner News & Events Contact Center Operations Customer Experience North America EMEA APAC
Product Demo Videos
Eureka UI Get a close look at the most powerful platform in the industry.
Watch Demo Videos
Additional Resources You Might Like:
Whitepaper

How to Drive Business Improvements with Customer Insights

Learn More
Whitepaper

How AI is Influencing Omnichannel Retail CX Strategies

Learn More
Whitepaper

A Practical AI Governance Blueprint for Modern Enterprises

Learn more

Related Posts

What CX Leaders Are Learning: Customer Conversations Are Enterprise Intelligence

Discover why customer conversations are enterprise intelligence—and how trusted CX insights help organizations turn measurement into action.

Agentic AI for contact centers: Use cases, benefits, risks and implementation

Learn how agentic AI works in contact centers, explore key use cases, benefits and risks, and discover how to implement it responsibly with strong gov...

Survey: Europe’s AI adoption in CX is moving faster than the controls around it

CallMiner research shows AI in European CX is scaling fast, but governance lags behind. Trust, visibility, & controls are key to responsible AI adopti...
CallMiner

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

Products
Solutions
Customers
Resources
Company
Products
Resources
Solutions
Customers
Company
Twitter Facebook LinkedIn Youtube
© CallMiner. All Rights Reserved.