Top strategies to enhance agent performance
Every customer interaction shapes perception, loyalty, and bottom-line results. This article breaks down why agent performance matters, some potential...
Watch as Jim Rembach from FastLeader.net interviews our own Brian LaRoche at the recent show Call Center Week Winter 2017. Jim interviewed Brian about how Customer Engagement Analytics can help improve call center efficiency. They also discussed how CallMiner can help automate the QA process and improve agent performance.
http://www.callcentercoach.com/brian-laroche-talks-customer-engagement-analytics/
