How AI is powering a frictionless future in retail CX
The retail climate for 2025 is a bit uneasy. But AI is helping retailers create more fluid, personalized experiences. Learn how AI is reshaping both t...
Think, for a moment, about the last time you had an exceptional experience as a customer. What stood out to you? What do you remember the most?
Chances are more than likely that your noteworthy experience came as a result of the customer service agent behind the interaction. Due to their position on the front lines of customer interaction, agents are often directly responsible for making – or breaking – a customer relationship.
But what can you do to ensure that your contact center agents are providing the types of experiences customers are looking to have?
Here’s a look at a few of the ways contact analytics can help improve agent performance and lead to a better customer experience.
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