CallMiner Product Innovation Series: June 2023
CallMiner's VP of Product Management, Bruce McMahon, shares updates from the CallMiner 2023.06 platform release, including AI-based contact summarizat...
Think, for a moment, about the last time you had an exceptional experience as a customer. What stood out to you? What do you remember the most?
Chances are more than likely that your noteworthy experience came as a result of the customer service agent behind the interaction. Due to their position on the front lines of customer interaction, agents are often directly responsible for making – or breaking – a customer relationship.
But what can you do to ensure that your contact center agents are providing the types of experiences customers are looking to have?
Here’s a look at a few of the ways contact analytics can help improve agent performance and lead to a better customer experience.
[FULL BLOG POST]
