Quality Monitoring

Learn how you can automate your call center scorecards and arm [contact center QA team](https://callminer.com/blog/improve-call-center-monitoring) with real insights to achieve better outcomes.

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CallMiner Research Lab

AI voice agents are not a contact center tool. They’re an operating model decision.

Read this blog to discover how AI virtual agents and automation shift customer engagement from reactive to preventative, reducing demand, mitigating r...

CallMiner Product Innovation Series: Q4 2025 and looking ahead to 2026

CallMiner's CPO, Bruce McMahon, explores how CallMiner’s 2025 innovations in AI and automation deliver faster insights, smarter engagement, and measur...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

Speaking the language of loyalty: How AI is redefining multilingual customer engagement

Drive customer engagement through AI agents, real-time translation, and multilingual CX analytics, unlocking effortless connections, automation, globa...

Transform data into smarter decisions with AI data analytics

Discover how AI data analytics unlocks insights from customer interactions, driving smarter decisions, growth, and competitive advantage.

AI is reshaping retail CX, but old habits die hard

Retail faces rising CX pressures. AI adoption grows, but manual processes and outdated feedback keep brands from meeting customer expectations. Read o...

Predictions 2026: Compliance pressure, AI and automation acceleration, and a new data mindset for CX leaders

Read this blog to learn 2026 customer experience shifts: AI compliance, automated interactions & smarter data powering contact center success.

Transforming customer interactions into effective AI agents – in “clicks” not months

Deploy voice & chat AI agents in clicks, not months. Use customer data to automate smarter, faster, and improve CX with CallMiner OmniAgent.

The Cobra Effect of CX: Why containment is the wrong metric in AI voice automation

Learn why organizations must escape the containment metric trap when it comes to AI voice automation and AI agents, instead shifting focus to deliveri...

Improving call center agent training with data and analytics

Read this blog to discover how data-driven insights transform call center agent training, boosting performance, coaching, and customer experience at s...

Call center best practices for better customer experience

Discover how great call center CX strengthens customer relationships. Learn best practices to boost empathy, speed, and performance for better outcome...

Why average handle time still matters

Discover why average handle time (AHT) still matters in modern contact centers, and how pairing it with customer-focused metrics drives efficiency and...

CallMiner’s 2025 CX Landscape Report highlights AI’s rapid growth despite governance gaps

While 96% of leaders believe AI is a key strategy, 67% are still implementing the technology without adequate governance structures in place. Read mor...

How AI enhances speech analytics

Read to discover how AI-driven speech analytics delivers real-time insights, emotion detection, and predictive intelligence to transform contact cente...

Introducing CallMiner OmniAgent: Revolutionizing customer experience with AI-powered virtual agents

CallMiner OmniAgent is an AI-powered virtual agent that enhances CX across voice, chat, and email using automation and real-time conversational insigh...

Real-time agent guidance: Improving call outcomes

From reducing handle time to boosting first-call resolution, real-time guidance is reshaping how contact centers deliver service and increase call cen...

Customer experience strategy best practices

A good customer experience strategy helps you keep customers longer, earn their trust, and strengthen your company’s reputation. Read to learn how you...

Bots, brands, and the balance of CX: Thoughts from Forrester CX North America 2025

When crisis strikes, customers don’t want chatbots — they want empathy and judgment. Discover why the future of CX combines smart AI with human connec...

6 innovative use cases of generative AI in contact centers

Generative AI is changing contact centers by adapting in real time and generating content on demand. Ready to turn AI into action across your contact ...

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

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