2025 was a landmark year for innovation at CallMiner. From breakthroughs in AI-driven insights to expanded automation capabilities, we delivered product advancements that help our customers turn unstructured and structured data into actionable intelligence faster and more effectively than ever before. Each release built on the last, creating steady momentum that transformed the way organizations understand, act on, and improve CX.

We closed out the year with our strongest quarter yet, introducing powerful new capabilities across our platform. These end-of-year advancements give our customers even greater operational leverage and position CallMiner to accelerate impact in 2026. These updates are more than just incremental improvements. They set the standard for how AI and automation can drive business outcomes in a rapidly evolving market.

Bespoke AI classifiers and fueling CallMiner AI Assist

At our annual US user conference, LISTEN, we unveiled next-generation AI classifiers that redefine how organizations can extract value from their conversational data. Our updated, bespoke AI classifiers are tailored to each customer’s unique environment, leveraging instance-specific models for greater accuracy and richer insights. This advancement helps customers gain deeper contextual understanding, and is supported by enhanced drilldowns and visualizations.

These upgraded classifiers also power new intelligence within CallMiner AI Assist, expanding the insights available to our users. Business results can be generated without data thresholds, research now incorporates contact reasons automatically, and filters can be modified with natural language commands. This means faster, more intuitive exploration of data and the ability to surface meaningful insights as and when they’re needed.

Expanded CallMiner Outreach capabilities to advance customer engagement

CallMiner Outreach continues to revolutionize how organizations directly engage with customers and collect feedback. In the past quarter, we made it easier to see at-a-glance analytics on how forms are completed, including response summaries, visualizations, and high-level trends — all inside the product — allowing teams to quickly and seamlessly understand and act on CX intelligence.

We also introduced a new ‘ranked responses’ question type, enabling more nuanced feedback capture, as well as enhanced SMS delivery with variable replacement for personalized outreach. Together, these updates make CallMiner Outreach even more powerful for closing feedback loops and delivering individualized engagement at scale.

Continued adoption and expansion of CallMiner STT

Our native speech-to-text engine, CallMiner STT, has been a game changer for driving seamless intelligence and analytics, with significant and continued adoption across our customer base since its introduction. Organizations across a wide range of industries have embraced CallMiner STT for its accuracy, speed, and flexibility. We’re continually expanding support for our own engine across post contact and real-time use cases, aimed at enhancing the consistency and reliability that organizations require.

The innovations we delivered in Q4, and throughout the entire year, demonstrate our commitment to empowering organizations with AI-driven CX automation capabilities that make a measurable impact. In 2026, that focus continues, with a roadmap aimed at faster insights, smarter automation, and stronger business outcomes. Together with our customers, we’re accelerating towards a future where every interaction, human or AI, creates more value.