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The latest industry trends and insights from our CallMiner thought leaders to help you get the most out of conversation analytics and improve your business.

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Top tips for evaluating call center training software options

Learn how the call center has been modernized with call center training software that monitors agent performance, provides continuous data insights, and supports agents with immediate feedback.

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7 success strategies for outbound call center excellence

Read this blog to learn about the factors that drive outbound call center excellence: agent performance, metric tracking and analysis, and prioritizat...

32 examples of how AI can improve customer experience

One of the most obvious benefits of AI is its potential to improve CX. Learn how AI has revolutionized companies' ability to engage with customers, an...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

How technology is transforming customer experience automation

Businesses often rely on CX automation to help customers quickly and conveniently at different points in the customer journey. Read this blog to learn...

How AI analytics can improve call center performance

This blog explores how AI analytics has improved call centers beyond its basic functions, empowering them to drill down important metrics, review conv...

Five ways AI enhances patient experience in healthcare

Learn how healthcare providers increasingly rely on AI to improve patient experience, enhancing service quality, combating workforce shortages and mee...

Call center management strategies & best practices for 2024 and beyond

Learn about new call center technologies and strategies that continue to evolve, and their impact on how customers get the help they need and how agen...

Comprehensive guide to effectively train your call center agents

Read this blog to learn how call centers can invest in training to upskill agents in their communication and support skills, in turn improving the cal...

Achieve contact center success with real-time agent guidance

Read this blog to learn how real-time agent guidance, leveraging natural language processing and other AI technologies, can give agents customer-focus...

10 AI use cases for call center performance and effectiveness

From translating customer conversations in real time to minimizing excess tasks for agents with the goal of boosting productivity, learn how effective...

How to empower frontline employees with AI-driven feedback

Employee engagement is critical to success in customer service. Read how AI-driven feedback and real-time coaching can enhance performance and job sat...

Extracting valuable insights with text analysis

Text analytics is the process of extracting data from written texts to understand customer behavior and thoughts, aiming to improve customer experienc...

Creating a cohesive omnichannel customer support experience

Technology allows for businesses to offer numerous contact methods to customers. Omnichannel customer support creates a bridge between each support ch...

Five strategies to supercharge your sales effectiveness

Sales effectiveness measures how well your team generates leads and closes sales throughout the customer journey. Learn how the right sales strategies...

The top differences between call centers and contact centers

Using a call center or contact center to address customer needs is key, but it's important to know the different features of these customer service hu...

Workforce engagement management: Strategies, tools & best practices

Read this blog to learn about workforce engagement management, which is a set of tools that help organizations improve employee satisfaction, producti...

A guide to customer experience tools: Boosting satisfaction and loyalty

CX tools make it easier for businesses to connect with and learn from their customers. From social media management to sales automation, these tools t...

How to uncover customer insights with data mining software

Read this blog to learn how data mining software can help businesses learn more about their customers and gather insights to shape the future of their...

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Get to know our featured authors.

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Jeff Gallino

CEO & Founder

As CEO and founder, Jeff is focused on CallMiner's strategic direction and operational execution. Jeff has more than 25 years of experience [...]

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Bruce McMahon

Chief Product Officer

As Chief Product Officer at CallMiner, Bruce is responsible for product management, strategy, and roadmap. He has more than 15 years of expe [...]

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Frank Sherlock

Vice President, International

Frank Sherlock is the VP for CallMiner International, responsible for expanding CallMiner customer footprint in the region. Based in the UK, [...]

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CallMiner

CallMiner is the global leader in conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

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