Customer Contact Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception! See our day-by-day schedule of events during CCW below.
Tuesday, June 19th Master Class Workshop
Join CallMiner and customer SiriusXM for our workshop, “Interaction Analytics Simplified: How Omni-channel Analytics Technology Works and Applies to the Contact Center Industry,” held on Tuesday, June 19th from 2:15-5:00 p.m.
Workshop description: Interaction analytics, the use of speech, chat, social and text conversations, offers your contact center the opportunity to improve customer satisfaction, reduce operating costs, increase sales revenue and support regulatory compliance. But how do you get there? Learn insights from CallMiner experts and SiriusXM on implementing an interaction analytics solution and how to achieve ROI.
Workshop attendees are eligible to win an Amazon Tap! To register for the workshop, conference attendees can visit https://www.customercontactweek.com or discuss with conference hosts when you check in.
Wednesday 20th & Thursday 21st Demos Demos Everywhere!
CallMiner will also be hosting demonstrations of our solutions and also featuring those of our partners Authority Software, LiveVox, and Netlink every 15 minutes in our Demo Theater, booth #314, during the entirety of the Customer Contact Week exhibitor hours of June 20th 9:50 a.m. – 7:00 p.m. and June 21st 9:50 a.m. – 4:15 p.m. The timing is as follows:
- CallMiner – Top of the Hour – Optimizing Contact Center Outcomes with CallMiner Interaction Analytics
- Authority – 15 Minutes past the hour – Enhance the Customer Experience Using a Unified Desktop & Improve Agent Performance, Consistency and Compliance.
- NetLink – 30 Minutes past the hour – The Care Cloud: Contact Center Analytics
- LiveVox – 45 Minutes past the hour – A Simplified Path to Multichannel Engagement
- Bonus Demos – Join us at 1pm on Wednesday and Thursday for Powering Peak Contact Center Performance with CallMiner & Five9
Attendees are encouraged to visit the Demo Theater for demos or schedule a personalized demo anytime with us.
Wednesday 20th Mule-tide Greetings from the Desert!
CallMiner’s Moscow Mule Reception will return for the 3rd year during the Exhibit Hall Happy Hour on Wednesday, June 20th from 5:30-7:00 p.m. in our CallMiner Booth #314. Conference attendees can visit the booth anytime prior to the happy hour to pick up a poker chip to guarantee a Moscow Mule mug to take home after networking with CallMiner staff, our partners, and industry peers in our reception lounge.
Thursday, June 21st, Meet the Customer SiriusXM
CallMiner will host a Meet the Customer event to speak with Emily Deragon, Senior Solutions Manager of Speech Analytics at SiriusXM in CallMiner booth #314 from 9:50-10:50 a.m., PT. Deragon will share expert advice in organizing a speech analytics program, establishing Key Performance Indicators, and achieving ROI and corporate goals. Learn more about SiriusXM’s success story below:
We hope to see you at the event, but if you are not attending, follow us on Twitter @CallMiner for the latest event updates and activities.