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Speech & Conversation Analytics

Learn how speech analytics and conversation analytics software can help you optimize your call center and better understand omnichannel customer experience.

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Is your CX strategy obsolete? How AI is revolutionizing customer insights

The CX landscape is evolving. Read this blog to learn how organizations can get more out of their CX investments, including how AI can improve the qua...

How AI will impact the healthcare industry and patient experience

Improving patient experience is a key focus for global healthcare organizations in 2025. This blog explores key trends and challenges shaping healthca...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

How to choose the best customer experience (CX) software

Selecting the right CX software is crucial for enhancing customer satisfaction and loyalty. Read this blog for top tips on selecting the right platfor...

5 trends driving tech companies’ AI adoption for CX in 2025

As we step into 2025, AI is not just a tool, but a strategic enabler for tech companies seeking to do more with less. Read this blog to learn how.

6 strategies to improve sales efficiency – doing more with less

Sales efficiency is a top priority for call centers across industries, including retail and financial services. Read this blog for proven strategies a...

The role of AI in automating quality monitoring

AI is transforming the way call centers operate in numerous ways, including by automating quality monitoring and enabling companies to maintain rigoro...

21 tips to measure and improve call center agent effectiveness

Effective call center agents are crucial in shaping customer experience and fostering brand loyalty. Read this blog for top tips to measuring and impr...

5 technology predictions to supercharge customer experience in 2025

2024 was a banner year for AI adoption across contact center and CX teams. Read CallMiner's top predictions that will help organizations empower front...

How AI is elevating CX for financial services firms in 2025 and beyond

Read this blog to explore some of the top trends impacting financial services CX teams, and how AI can power improvements for 2025 and beyond.

How AI is transforming contact center operations

Contact centers are increasingly adopting AI-driven tools to assist with everything from data mining to gaining detailed CX insights. Read about how t...

Your essential call center compliance checklist

Call center compliance is a must-have, not a nice-to-have. Read this blog for a checklist of the essential steps and best practices to ensure call cen...

23 tips, techniques & tools for effective contact center coaching

Effective contact center coaching is key to enhancing agent performance and ensuring outstanding customer service and CX. Read this blog for insights ...

How to build an effective employee experience strategy

Employees are often expected to wear multiple hats daily while prioritizing CX. Learn how an effective employee experience strategy can improve produc...

What does NPS mean and how can it improve customer experience (CX)?

Net Promoter Score (NPS) is a metric that tells companies how happy and loyal their customers are. But what does NPS mean, and how can you use it in y...

Managing product experience lifecycle in contact centers

The product experience lifecycle helps map the customer journey and understand customers’ thoughts. This blog explores how contact center interactions...

Techniques & best practices for effective call summarization

Effective call summarization can make a positive difference in contact center productivity and customer service. Read this blog to learn what call sum...

5 examples of AI in the contact center

Artificial intelligence (AI) has been transforming the way contact centers operate, delivering tailored customer service to customers. Read about 5 ex...

Your complete guide to customer journey analytics

Customer journey analytics provides insight into how customers interact with brands across multiple touchpoints. Read this blog to learn why customer ...

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By uncovering better intelligence, CallMiner enables companies to identify areas of opportunity to drive better experiences, ultimately leading to business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

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