Speech & Conversation Analytics

Learn how speech analytics and conversation analytics software can help you optimize your call center and better understand omnichannel customer experience.

2023 CallMiner CX Landscape Report highlights growing AI impact on CX

The “more with less” economy has driven AI adoption as organizations strive to optimize CX. Read this blog to get the details on the 2023 CallMiner CX...

Considering a homegrown generative AI solution for conversation intelligence? Here’s why it’s harder than you think

Today's conversation intelligence solutions are applying GPT and LLMs, and organizations must carefully evaluate building in-house solutions. Read thi...

35 developers & marketers share effective ways to collect product feedback

Collecting product feedback isn’t a straightforward and simple process. Read this blog to understand the value of product intelligence, including expe...

CallMiner Product Innovation Series: September 2023

Bruce McMahon, VP of Product Management, shares updates from the 2023.09 release including enhancements to bulk export API capabilities, giving custom...

How BPOs can use AI to improve quality assurance

Quality assurance (QA) should serve as the baseline for BPOs’ client services. Here’s how to use AI-based conversation intelligence to improve QA and ...

Everything you need to know about an omnichannel contact center

An omnichannel contact center syncs conversations across channels, including email, calls, and social media. Learn how an omnichannel strategy can ens...

CallMiner Named the Only Leader in Conversation Intelligence for Customer Service

Forrester Research has named CallMiner the Leader in The Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023 report, receiving to...

CallMiner Product Innovation Series: August 2023

CallMiner's VP of Product, Bruce McMahon, shares updates from the 2023.08 release that ensure organizations get flexibility, customization and ultimat...

34 call center & QA professionals share tips for improving call center quality assurance

Hear from 34 call center experts about why call center quality assurance (QA) is crucial for businesses to focus on and how it can boost customer sati...

What is product experience (PX)? Examples, strategies & more

Discover why product experience (PX) plays such a crucial role in the customer journey and how it directly impacts customer retention and satisfaction.

25 speech analytics call center tips & best practices

Speech analytics in the call center is a new, innovative application of AI and has become a crucial tool for businesses seeking to improve customer se...

Five ways tech companies can use customer insights to drive business transformation

Here’s how tech companies can use AI-based conversation intelligence to succeed and improve CX in today’s economy using 100% of omnichannel customer f...

CallMiner Product Innovation Series: July 2023

CallMiner VP of Product Management, Bruce McMahon, shares updates in the 2023.07 release, including the type of data users can collect, as well as how...

Sentiment analysis & machine learning: 2023 guide

Sentiment analysis and machine learning have become crucial tools for gauging the customer experience. Read this blog to learn how your business can l...

What is conversation analytics?

Conversation analytics uses NLP to help corporations to better understand their customers. Learn more about conversation analytics, as well as its ben...

How to choose the best customer experience platform

An excellent customer experience is vital for building customer loyalty. Find out how to choose the best customer experience platform for your busines...

CallMiner Product Innovation Series: June 2023

CallMiner's VP of Product Management, Bruce McMahon, shares updates from the CallMiner 2023.06 platform release, including AI-based contact summarizat...

What is brand intelligence? Definition, tools & more

Brand intelligence offers deep insights into customers’ needs, wants, and behaviors, and empowers companies to take action to improve customer satisfa...