By Ed Matanes, Product Marketing Associate, CallMiner

You can’t go a day without hearing about some new AI innovation. And while many organizations are having top-down mandates to embrace the technology, most teams are still struggling to apply AI to real-world business challenges and drive value. LISTEN 2025, CallMiner’s annual customer and partner conference, is where concept and application will come together.

This year’s event is focused on helping customer experience (CX) and contact center leaders turn the potential of AI, automation, and analytics into something practical, measurable, and scalable.

Leaders across industries, including healthcare, finance, BPO, and retail, are under intense pressure to do more with less. They’re expected to deliver faster insights, smarter decisions, and deeper personalization while maintaining trust, retaining customers, and proving value. The question in 2025 isn’t whether you’re investing in AI. It’s whether you’re leveraging the technology to your (and your customers’) best advantage.

So what separates good from great? Precision, personalization, and the ability to connect customers and agents in ways that drive real outcomes.

That’s the “Total Experience,” as Forrester defines it: delivering consistent, connected experiences across every touchpoint by aligning CX, employee experience, user experience, and business outcomes.

LISTEN 2025 is your chance to learn how leading organizations are making that vision a reality.

Expectations are clear. Are you meeting them?

Generative AI has raised the bar for how quickly and easily people get things done. Search faster. Solve problems quicker. Automate at scale. It has also changed how customers think about service and what they expect from the organizations they choose.

As expectations rise, the gap between what customers want and what many organizations can deliver is only widening.

Most teams are sprinting to modernize. They’re piloting AI, deploying automation, and rethinking CX from the ground up. But moving fast without breaking trust is hard.

LISTEN 2025 brings together the people and organizations who are getting it right. You’ll hear from teams at Porsche, DIRECTV, Mint Mobile, TP Infinity, and more on how they’re turning customer interactions into outcomes, coaching agents in the moment, and measuring what matters.

This isn’t a spotlight moment. It’s a three-day strategy session for the builders and doers.

Real brands. Real strategies. Real outcomes.

Many organizations are stuck between investment and impact. They’ve bought, and even deployed, the tools. They’re capturing feedback, both solicited and unsolicited, but the same questions keep surfacing:

• How do we scale AI while maintaining empathy and trust?
• How do we prove ROI through measurable business impact?
• How do we break down organizational silos and build real momentum?

LISTEN 2025 is designed to help you answer those questions with proven strategies and real-world examples. Every session is built around execution. No theory. No fluff. You’ll hear what’s worked, what didn’t, and how to apply it in your own organization.

• How AWS and Atlanticus are scaling AI while preserving customer connection
• How PetSafe, FCT, and Delta Defense are using feedback loops to improve products and service
• How UCHealth and Gonzaba Medical are driving frontline performance through automation and coaching
• How Commerce, Kaplan, and Mint Mobile are connecting CX, ops, and analytics to drive measurable value
• Vertical spotlights in healthcare, finance, and BPO show what’s working and what’s next
• And more!

From AI implementation and agent enablement to compliance, access, and CX ROI, every session is packed with tactical, repeatable insights. That includes:

• Interactive workshops where you’ll build real strategies, not just hear about them
• Hands-on product sessions and live demos to test and learn in real time
• Peer-to-peer networking sessions designed to spark cross-industry collaboration
• Access to expert panels and office hours with product leaders and practitioners
• Take-home playbooks and templates to immediately implement what you learn

Whether you’re building the foundation of AI and CX or scaling enterprise-wide, LISTEN 2025 delivers the tools and insights to drive action.

LISTEN 2025: For leaders and innovators driving what’s next

LISTEN 2025 isn’t just another industry event. It’s where the future of CX, AI, automation, and business transformation gets built – through unfiltered conversations, actionable sessions, and time with the people who’ve done it.

Bring your team, add to your toolbox, build your strategy.

There is still time to register! We’ll be in Charleston, South Carolina, Oct 6-8, 2025. Explore the agenda and reserve your seat today.