24 tips for selecting the best text analytics software
Read this blog for expert quotes and tips to help you find the best text analytics software and tools, and maximize their value at your organization.
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CallMiner’s conversation intelligence software can help reduce average handle time, improve first contact resolution, enhance operational efficiency and more.
CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.