CallMiner Recognized as a Strong Performer!

CallMiner has been named a Strong Performer in The Forrester Wave™: Customer Feedback Management And Analytics Solutions, Q3 2026, marking the company's first inclusion in a Forrester Wave focused on customer experience and analytics. The evaluation assessed seven vendors across various criteria covering current offering and strategy, along with customer feedback.

According to the report, "CallMiner's AI-native vision is one of the most forward-looking in the market, combining conversational intelligence, real-time action, and enterprise-scale CX insight."*

View your complimentary copy of the report to learn how “CallMiner’s strength is conversation intelligence, pairing strong text mining capabilities such as topic modeling and natural language understanding (NLU) with advanced AI and analytics.”

In this report, you'll learn:

• Key trends shaping the customer feedback management and analytics market and the future of customer experience (CX) intelligence.
• How top organizations combine customer feedback, voice of the customer (VoC) programs, conversation intelligence and AI-powered analytics to turn customer insight into business action.
• Why CallMiner received the highest possible scores across eight criteria, including Vision, AI, Topic Modeling, Natural Language Understanding, Conversation Intelligence for CX, Analytics, Specialization, and Data Masking

* The Forrester Wave™: Customer Feedback Management And Analytics Solutions, Q3 2026

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