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As Chief Customer Officer, JR is responsible for accelerating CallMiner’s customer success strategy and goals, including improving customer implementation, retention and growth initiatives. With extensive leadership experience, JR is focused on helping CallMiner customers realize transformational value and ROI from conversation intelligence. JR joins CallMiner from Salesforce, which he joined after Salesforce acquired Evergage. As CCO at Evergage, JR led a team committed to helping organizations create relevant real-time customer experiences. Prior, he served as CCO and senior leader at leading customer experience insight and interaction companies. He holds a Bachelor of Arts degree from University of Massachusetts Amherst.