CallMiner Eureka Platform
Analyze customer interactions at the deepest levels to gain insight.
Michael Dwyer is responsible for integrating state-of-the-art advances in speech recognition and conversational analytics technologies into CallMiner’s suite of industry-leading products. Dwyer joined CallMiner in 2003, and has been integral to architecting and delivering several generations of the Eureka product from concept to customer installation. Prior to joining CallMiner, Dwyer developed facial and fingerprint pattern recognition products along with one of the first sex offender tracking systems in the country at ID Software, and successfully completed the Information Management Leadership Program with GE Corporate. Dwyer holds a Masters degree in computer science from Case Western Reserve University, where he focused on artificial intelligence technologies and applications.