Derek Gabbard

Chief Operating Officer

As Chief Operating Officer, Derek leads CallMiner's Support, Customer Success, Professional Services, and Implementation teams, bringing together the core functions that help customers realize value throughout their post-purchase journey. He is focused on ensuring a connected, aligned customer experience while developing and delivering services that optimize the value customers can derive from the CallMiner platform. Derek has more than 25 years of experience building, deploying, and managing software and services solutions to enterprise and government customers. Prior to joining CallMiner, Derek was the founder and CEO of two startups, Lookingglass and FourV Systems. Through acquisitions, he led sales and delivery teams inside Opaq Networks and Fortinet, and led the cybersecurity consulting practice within Stratascale. He holds a BS degree from the United States Air Force Academy.

Follow:

linkedin

Back
CallMiner

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

Products
Solutions
Customers
Resources
Company
Products
Resources
Solutions
Customers
Company
Twitter Facebook LinkedIn Youtube
© CallMiner. All Rights Reserved.