Derek Gabbard

SVP of Professional Services

As Senior Vice President of Professional Services, Derek is focused on developing and delivering services for our customers which optimize the value they can derive from the CallMiner platform. Derek has more than 25 years of experience building, deploying, and managing software and services solutions to enterprise and government customers. Prior to joining CallMiner, Derek was the founder and CEO of two startups, Lookingglass and FourV Systems. Through acquisitions, he led sales and delivery teams inside Opaq Networks and Fortinet, and led the cybersecurity consulting practice within Stratascale. He holds a BS degree in chemistry from the United States Air Force Academy.

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CallMiner is the global leader in conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

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