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Roderick MacQueen

Chief Technology Officer

Roderick MacQueen is CallMiner's Chief Technology Officer, leading the software engineering, product management, support, and systems infrastructure teams. Roderick has over 20 years of experience in both software development and infrastructure management for contact centers. Prior to CallMiner, Roderick was the Vice President of Global Information Systems at the Results Companies, where he expanded the IT and engineering departments to India and the Philippines. Roderick earned his BS in Computer Science from Northern Illinois University.

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CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

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