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Scott is responsible for steering CallMiner's strategic direction to ensure sustained growth, market dominance, and increased adoption of conversation intelligence across emerging market segments and use cases, all aimed at enhancing business performance within the contact center and throughout the organization. Additionally, he is accountable for cultivating and overseeing strategic partnerships that facilitate the widespread dissemination of CallMiner's industry leading platform and its expansion through a network of technology providers. Scott brings 30 years of experience in software strategy, product management, design, and marketing, covering a spectrum from consumer applications to enterprise cloud solutions. Prior to joining CallMiner, he served as the Senior Director of Global Product Management at MIVA, an internet search marketing company, and held the position of Director of Product Management and Marketing within the New Ventures division at Corel Corporation, known for their personal and business software products like CorelDraw® and WordPerfect®. Scott holds a Bachelor of Science in Civil Engineering from Queen’s University in Ontario, Canada, and is certified in Pragmatic Marketing and SCRUM methodologies.
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January 28, 2022 by Scott Kendrick, SVP Strategy and Alliances
Making sense of structured and unstructured patient interaction data takes dedication and the right technology solutions. When those things come together, the insights gleaned from patient conversations within the contact center can unlock a better patient experience. VP of Strategy, Scott Kendrick, [...]
Read moreJanuary 12, 2022 by Scott Kendrick, SVP Strategy and Alliances
Scott Kendrick, CallMiner's VP of Strategy, explores how automation will emerge as a critical tool to help healthcare organizations navigate a complex environment in this byline for Healthcare Call Center Times.
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