The Beginner’s Guide to Speech Analytics Technology
An investment in speech analytics technology is a big one. Here’s a look at everything you need to consider before you make your purchasing decision.
Scott has 20 years of experience in software product management, design, and marketing for everything from shrink-wrap consumer applications to enterprise cloud solutions. He introduced the tagline “Listen to your customers – Improve your business” which is both something he passionately embraces in marketing and product management, and how he articulates the benefit CallMiner Eureka brings to market. Prior to CallMiner Scott was Sr. Director of Global Product Management at MIVA (an internet search marketing company), and Director of Product Management and Marketing for the New Ventures division at Corel Corporation (makers of personal and business software CorelDraw® and WordPerfect®). Scott holds a BScE in Civil Engineering from Queen’s University (Ontario, Canada), and is certified in Pragmatic Marketing and SCRUM.
January 28, 2022 by Scott Kendrick, Vice President of Strategy
Making sense of structured and unstructured patient interaction data takes dedication and the right technology solutions. When those things come together, the insights gleaned from patient conversations within the contact center can unlock a better patient experience. VP of Strategy, Scott Kendrick, [...]Read more
January 12, 2022 by Scott Kendrick, Vice President of Strategy
Scott Kendrick, CallMiner's VP of Strategy, explores how automation will emerge as a critical tool to help healthcare organizations navigate a complex environment in this byline for Healthcare Call Center Times.Read more