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Jon Lamont is a leader with over 20 years of experience building and scaling profitable operations that drive revenue, retention, and workforce performance at scale. Currently consulting with organizations to refine their AI strategies, Jon specializes in practical AI and agentic automation that empower frontline teams, increase revenue per interaction, improve save performance, and elevate productivity for brands that refuse average.
He has led complex global BPO environments and transformed in-house contact centers with full P&L accountability across sales, retention, and customer service. Known for designing operating models that convert customer interactions into measurable financial outcomes - not just operational output - Jon has built award-winning operations worldwide for some of the largest brands and thrives on solving the hard problems others avoid.
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