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As Vice President of Client AI Automation, Jon is focused on helping CallMiner’s clients develop practical AI automation strategies that deliver measurable ROI. He brings more than 20 years of contact center operations experience on the same side of the table as CallMiner’s customers, owning P&Ls, deploying technology that moves the needle, and building teams across domestic and international operations spanning eight countries.
At Mint Mobile, he stood up the care revenue operation from ground zero, deployed AI-powered voice, chat, and conversational analytics at scale, and transformed the care organization into a profit center before leading the operation through the $1.35B T-Mobile acquisition. At Viasat, he grew sales 42% in his first year and increased average revenue per subscriber by 127% before being selected to launch their European operations. Jon started his career on the phones in the BPO industry and worked his way up to AVP at Xerox, deploying the latest technology and pioneering pay-for-performance models that aligned customer, company, and employee incentives for brands including Nextel, Sprint, Cox, AT&T, and DIRECTV. The teams and operations Jon has built have generated well over $1B in recurring subscriber revenue while reducing costs and transforming customer experience at every stage of the journey.
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