Callminer Blog

Where we talk shop.

The latest industry trends and insights from our CallMiner thought leaders to help you get the most out of conversation analytics and improve your business.

Featured Post

Yanny vs. Laurel: Speech Analytics AI Weighs In

The CallMiner team has been watching the Yanny-Laurel debate with great excitement. Without further ado, here is what our speech analytics software Eureka thinks:

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6 ways to reduce call-backs with the right language

First call resolution is arguably one of the most important key performance indicators (KPI’s) because it shows how effective your agents are during c...

50 Debt Revenue Recovery Tips: Developing a Debt Revenue Recovery Strategy, Tools & Technology, and More

We've rounded up 50 debt recovery tips from industry experts to help improve your debt recovery strategy. Learn how you can improve your debt revenue ...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

Growth of Conversational Commerce

Overall, customer culture is evolving, and consumers have a desire for more accessible communication methods that let them interact with businesses wh...

Getting to the Root of Displeasure

Managing a large number of complaints or repeat callers, it is costly to businesses in the way of financial resources and agent productivity.

Do you know how to turn your contact centre from a cost to profit centre?

During our recent CallMiner and IPI Contact Centre Performance Summit, it became clear that when it comes to getting a great ROI from Interaction (or ...

5 Times When Voice Wins Over Customer Self-Service

Every year post-holiday analysis shows there are some significant challenges at play in the retail sector and it will most likely continue in the same...

7 Tips for Keeping Agents Happy

No matter what industry you serve, one thing is certain; call centers can’t deliver a positive customer experience without the right agents in place.

Contact Center Customer Experience Best Practices

This post will help you zero-in on those technologies and best practices proven to produce Customer Experience results.

16 examples of artificial intelligence across 6 industries

Artificial intelligence (AI) is going to impact our entire economy. Learn how AI data analytics is being used across 6 industries to analyze customer ...

Is Your Data Being Held Hostage (by your Speech Analytics Vendor?

Some don’t make it easy to move their info to another provider. To avoid becoming a victim of data hostage by your speech analytics vendor, ask these ...

Are You Ready for GDPR?

Have you heard about the General Data Protection Regulation? It’s important to understand if or how this new legislation is going to affect your busin...

101 Customer Experience Tips: CX in the Contact Center, Planning & Strategy, Customer Experience Tools & Technology, and More2

We’ve rounded up 101 expert tips to help you leave a lasting, positive impact by creating an innovative, meaningful customer experience.

A comprehensive history of AI in the call center: From ACDs to predictive analytics and beyond

Voice continue to the most widely-utilized customer service channel by consumers, with 73% of consumers calling into the call center for customer serv...

GDPR is Just Around the Corner. Are You Ready?

The requirements of GDPR are leaving many businesses struggling to make updates to internal procedures regarding recordkeeping and storing of informat...

Join Industry Leaders for the CallMiner CX Intelligence Summit

AI and automated analytics are instrumental for uncovering a wealth of actionable intelligence from the millions of data points captured in customer i...

The State of Debt Collection 2020: Industry Statistics, Trends, Collection Practices, and More

We decided to take a deep-dive into the latest debt collection industry figures and statistics to get a glimpse of the current state of debt collectio...

RFPs for Speech Analytics: Asking the Right Questions

When you want to hear what your customers truly have to say, you are on the path to transforming your business.

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Get to know our featured authors.

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Jeff Gallino

CEO & Founder

As CEO and founder, Jeff is focused on CallMiner's strategic direction and operational execution. Jeff has more than 25 years of experience [...]

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Bruce McMahon

Chief Product Officer

As Chief Product Officer at CallMiner, Bruce is responsible for product management, strategy, and roadmap. He has more than 15 years of expe [...]

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Frank Sherlock

Vice President, International

Frank Sherlock is the VP for CallMiner International, responsible for expanding CallMiner customer footprint in the region. Based in the UK, [...]

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

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