CallMiner Outreach is here! |Learn about the future of CX

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The latest industry trends and insights from our CallMiner thought leaders to help you get the most out of conversation analytics and improve your business.

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How AI is transforming customer experience

AI has long been transforming how companies engage with their customers. Read this blog for 25 AI customer experience examples and the benefits.

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CallMiner Research Lab

How exceptional ecommerce CX builds brand loyalty

Ecommerce brands are a dime a dozen in today’s competitive retail landscape, but exceptional CX can be the difference between a memorable brand and on...

CallMiner Product Innovation Series: Q1 2025

CallMiner's, Bruce McMahon, shares key product updates from Q1 2025. CallMiner AI Assist advancements, CallMiner Outreach, Bulk Export API enhancement...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

Top tools & tips for empowering customer service reps

Customer service is the backbone of customer loyalty and organizational success. This blog explores how to utilize tips and tools to empower your CSRs...

The future of AI call center automation in 2025 and beyond

AI has revolutionized the way businesses operate, and call centers are no exception. This article explores AI automation in the call center, including...

CallMiner Outreach – The future of CX is here

Learn how CallMiner Outreach is changing the CX game, leveraging AI-powered insights from customer interactions to improve the quality, relevance, and...

How to drive success in your contact center with real-time agent guidance

Our latest blog explores the importance of real-time agent guidance and its role in delivering exceptional customer service experiences in modern cont...

A comprehensive guide to contact center AI software

AI-powered contact center software isn’t new, most contact centers use AI to automate tasks and help customers. Read our blog to understand AI applica...

How to use customer satisfaction surveys to boost business

Knowing how to create CSAT surveys that customers want to respond to is important, but knowing how to uncover insights and intelligence from those sur...

Navigating CFPB uncertainty and the new era of consumer financial protection

Potential CFPB defunding could reshape consumer protection in the US. This blog explores what could change, potential impacts, and considerations to e...

Is your CX strategy obsolete? How AI is revolutionizing customer insights

The CX landscape is evolving. Read this blog to learn how organizations can get more out of their CX investments, including how AI can improve the qua...

How AI will impact the healthcare industry and patient experience

Improving patient experience is a key focus for global healthcare organizations in 2025. This blog explores key trends and challenges shaping healthca...

How to choose the best customer experience (CX) software

Selecting the right CX software is crucial for enhancing customer satisfaction and loyalty. Read this blog for top tips on selecting the right platfor...

5 trends driving tech companies’ AI adoption for CX in 2025

As we step into 2025, AI is not just a tool, but a strategic enabler for tech companies seeking to do more with less. Read this blog to learn how.

6 strategies to improve sales efficiency – doing more with less

Sales efficiency is a top priority for call centers across industries, including retail and financial services. Read this blog for proven strategies a...

The role of AI in automating quality monitoring

AI is transforming the way call centers operate in numerous ways, including by automating quality monitoring and enabling companies to maintain rigoro...

21 tips to measure and improve call center agent effectiveness

Effective call center agents are crucial in shaping customer experience and fostering brand loyalty. Read this blog for top tips to measuring and impr...

5 technology predictions to supercharge customer experience in 2025

2024 was a banner year for AI adoption across contact center and CX teams. Read CallMiner's top predictions that will help organizations empower front...

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Get to know our featured authors.

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Jeff Gallino

CEO & Founder

As CEO and founder, Jeff is focused on CallMiner's strategic direction and operational execution. Jeff has more than 25 years of experience [...]

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Bruce McMahon

Chief Product Officer

As Chief Product Officer at CallMiner, Bruce is responsible for product management, strategy, and roadmap. He has more than 15 years of expe [...]

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Frank Sherlock

Vice President, International

Frank Sherlock is the VP for CallMiner International, responsible for expanding CallMiner customer footprint in the region. Based in the UK, [...]

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By uncovering better intelligence, CallMiner enables companies to identify areas of opportunity to drive better experiences, ultimately leading to business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

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