Callminer Blog

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The latest industry trends and insights from our CallMiner thought leaders to help you get the most out of conversation analytics and improve your business.

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Customer experience automation vs. traditional CX: What's the difference and why it matters

Explore the move from traditional CX to CX automation. Find out how to combine human empathy with scalable efficiency to deliver consistent, personalized customer journeys.

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CallMiner Research Lab

How software improves brand experience

Read this blog to learn how brand experience tools reveal customer sentiment, improve perception across channels, and close the gap between brand prom...

Generative AI in call centers: Use cases, benefits, and best practices

Discover how generative AI transforms call centers with natural conversations, faster resolutions, and tools that boost agent efficiency. Learn top us...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

Choosing the right customer experience management software

Learn what CX management is, how the right software can help you deliver smooth, personalized experiences, and which features matter most to meet evol...

The ethics of AI in customer experience: Balancing innovation with privacy

Explore how to harness AI for better customer experiences while protecting privacy, addressing ethics, and building trust through transparency and res...

What is CX automation? How to streamline customer journeys with AI

CX automation harnesses AI to scale personalized service, improve efficiency, and manage costs. Explore key technologies, benefits, and how to impleme...

Call center best practices for better customer experience

Discover how great call center CX strengthens customer relationships. Learn best practices to boost empathy, speed, and performance for better outcome...

Aligning brand experience and customer experience with AI

Brand and customer experience must align to build trust and loyalty. Learn how AI bridges the gap to create a seamless, consistent journey customers c...

Why average handle time still matters

Discover why average handle time (AHT) still matters in modern contact centers, and how pairing it with customer-focused metrics drives efficiency and...

CallMiner’s 2025 CX Landscape Report highlights AI’s rapid growth despite governance gaps

While 96% of leaders believe AI is a key strategy, 67% are still implementing the technology without adequate governance structures in place. Read mor...

Who’s leading the future of CX automation and AI? Join them at LISTEN 2025

Who's leading the future of CX automation and AI? Come to CallMiner's LISTEN 2025 to learn how leading organizations are applying AI to business chall...

How AI enhances speech analytics

Read to discover how AI-driven speech analytics delivers real-time insights, emotion detection, and predictive intelligence to transform contact cente...

Introducing CallMiner OmniAgent: Revolutionizing customer experience with AI-powered virtual agents

CallMiner OmniAgent is an AI-powered virtual agent that enhances CX across voice, chat, and email using automation and real-time conversational insigh...

Real-time agent guidance: Improving call outcomes

From reducing handle time to boosting first-call resolution, real-time guidance is reshaping how contact centers deliver service and increase call cen...

The intelligent BPO: Separating AI hype from real transformation

Read this blog to learn how intelligent BPOs cut through AI hype, using real tools that empower agents, reveal insights, and drive strategic value—tra...

Customer experience strategy best practices

A good customer experience strategy helps you keep customers longer, earn their trust, and strengthen your company’s reputation. Read to learn how you...

Bots, brands, and the balance of CX: Thoughts from Forrester CX North America 2025

When crisis strikes, customers don’t want chatbots — they want empathy and judgment. Discover why the future of CX combines smart AI with human connec...

Beyond the numbers: Are we truly listening to our customers?

Industry leaders reveal how combining AI, personalization, and human insight drives smarter, more impactful CX decisions. Read to discover why true cu...

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Get to know our featured authors.

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Jeff Gallino

CEO & Founder

As CEO and founder, Jeff is focused on CallMiner's strategic direction and operational execution. Jeff has more than 25 years of experience [...]

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Bruce McMahon

Chief Product Officer

As Chief Product Officer at CallMiner, Bruce is responsible for product management, strategy, and roadmap. He has more than 15 years of expe [...]

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Frank Sherlock

Vice President, International

Frank Sherlock is the VP for CallMiner International, responsible for expanding CallMiner customer footprint in the region. Based in the UK, [...]

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

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