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Your essential call center compliance checklist

Call center compliance is a must-have, not a nice-to-have. Read this blog for a checklist of the essential steps and best practices to ensure call cen...

What does NPS mean and how can it improve customer experience (CX)?

Net Promoter Score (NPS) is a metric that tells companies how happy and loyal their customers are. But what does NPS mean, and how can you use it in y...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

24 practical & effective ways to improve customer experience

Great customer experience is crucial for customer loyalty, retention, and overall business growth. This blog offers practical and effective ways to im...

Managing product experience lifecycle in contact centers

The product experience lifecycle helps map the customer journey and understand customers’ thoughts. This blog explores how contact center interactions...

5 examples of AI in the contact center

Artificial intelligence (AI) has been transforming the way contact centers operate, delivering tailored customer service to customers. Read about 5 ex...

Your complete guide to customer journey analytics

Customer journey analytics provides insight into how customers interact with brands across multiple touchpoints. Read this blog to learn why customer ...

Improving patient experience with contact center excellence

Delivering exceptional patient care is as important as ever in today’s healthcare landscape. Explore challenges & opportunities in how healthcare cont...

Call center technology trends & best practices for 2025

The future of the call center is exciting, with more opportunities than ever to meet rising customer expectations with AI. Read this blog for 2025 cal...

Using AI to improve customer experience

One of AI's most prominent uses is in customer service, handling tasks like training agents, summarizing customer interactions, and more. Read this bl...

CallMiner Product Innovation Series: Q4 2024

CallMiner's, Bruce McMahon, shares key product updates from Q4 2024. New AI capabilities, including CallMiner AI Assist, add to the long list of AI ad...

10 ways to transform your enterprise with conversation intelligence

Conversation intelligence unlocks the hidden value within contact centers, transforming them from cost centers to essential drivers of business growth...

How AI is reshaping the BPO business model

For the BPO industry, there’s a seismic shift underway. Traditionally seen as cost centers, BPOs are now leveraging AI to transform into strategic val...

CallMiner’s 2024 CX Landscape Report highlights AI’s shift from hype to strategic execution

CallMiner's 2024 CX Landscape Report makes one thing clear — organizations are becoming more intentional and strategic about their use of AI to drive ...

Achieve contact center success with real-time agent guidance

Read this blog to learn how real-time agent guidance, leveraging natural language processing and other AI technologies, can give agents customer-focus...

Creating a cohesive omnichannel customer support experience

Technology allows for businesses to offer numerous contact methods to customers. Omnichannel customer support creates a bridge between each support ch...

Workforce engagement management: Strategies, tools & best practices

Read this blog to learn about workforce engagement management, which is a set of tools that help organizations improve employee satisfaction, producti...

How to uncover customer insights with data mining software

Read this blog to learn how data mining software can help businesses learn more about their customers and gather insights to shape the future of their...

The importance of brand experience in contact centers

Contact centers are responsible for more than simple answering customer phone calls or live chats. Read this blog to learn about the connection betwee...

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By uncovering better intelligence, CallMiner enables companies to identify areas of opportunity to drive better experiences, ultimately leading to business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

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