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25 examples of NLP & machine learning in everyday life

NLP, ML and AI are everywhere in everyday life, and most people have encountered these technologies in action without even being aware of it. This blo...

What is product innovation? Strategies & best practices

Product innovation is critical for companies to stay competitive. Read this blog to learn more about product innovation, the various types of strategi...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

How conversation analytics & speech analytics software can drive enterprise-wide benefits

Conversation analytics and speech analytics shouldn’t be a function of the contact center alone. Take a look at the importance and impact of analytics...

Does your call recorder prime or prevent analytics?

More businesses are deploying call center analytics. Read this blog to learn how your current or future call recorder can prime you for effectively im...

What is customer loyalty?

Gaining a deeper understanding of customer loyalty and the benefits it holds is an important first step to take towards developing your customer base....

What is conversation intelligence?

Read this blog to better understand conversation intelligence, how it works, its benefits, and what to look for when selecting a conversation intellig...

How to use the customer retention rate formula

Read this blog to learn how to use the customer retention rate formula, common variations, and how you can put it to use in your organization.

Buyer's guide: How to choose the best NLP software

This blog reviews what natural language processing is and explores expert tips and best practices for choosing the best NLP software for your business...

CallMiner Product Innovation Series: March 2023

Bruce McMahon, CallMiner's VP of Product, shares updates from the 2023.03 release that continue to drive value for customers, including two new measur...

Speech analytics 101: What is speech analytics?

Read this blog to learn the basics of speech analytics, as well as understand its value and why its use is so widespread today at leading organization...

Everything you need to know about brand experience

How consumers feel about your brand has a powerful influence on the success of your business. This blog provides best practices and insights into driv...

Transitioning to automated QA in a conversation intelligence program

In recent years, QA has evolved with the increased sophistication of conversation intelligence technology. Read this blog to learn how CallMiner suppo...

Four need-to-know CX trends for financial services firms in 2023

Today's financial services organizations face an entirely new set of CX challenges. Read this blog to learn how customer feedback data can be the key ...

CallMiner Product Innovation Series: February 2023

Bruce McMahon, VP of Product, highlights updates from the 2023.02 release, including introducing new calibration features that empower organizations t...

How technology can enhance customer communication and engagement

CallMiner's VP of Int'l, Frank Sherlock, talks about the value of customer communications ahead of his session at Credit Connect’s Online Collections ...

Five best practices for effective employee coaching

As we know, a happy employee is a productive employee, and part of that includes making sure they feel like they can successfully do their jobs. Read ...

How to measure and prevent customer churn

Read this blog to understand why it’s important to measure customer attrition and take action to reduce and prevent customer churn.

What is omnichannel customer experience analytics, and how should you use it?

Understanding omnichannel customer experience analytics is essential to satisfying customers and maintaining a competitive edge. Read this blog to le...

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CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

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