Customer Experience

Improve customer experience by analyzing 100% of customer conversations. Speech analytics and conversation analytics can help call center agents quickly identify customer emotions and react to improve customer satisfaction.

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Best practices for efficient after call work

Read this blog to find out why effective after call work leads to improved customer service quality, while ensuring accurate reporting and creating se...

Virtual Agents Are Replacing Humans - And That Might Be a Good Thing

Explore AI-driven conversation automation and virtual agents reshaping contact centers for faster, personalized, and consistent customer support with ...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

CallMiner named a Leader in conversation intelligence for contact centers

CallMiner is a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 report. Read this blog to learn what ma...

CallMiner acquires VOCALLS to scale CX and transform contact center efficiency

Learn about the exciting combination of CallMiner and VOCALLS, empowering organizations to embrace automation at scale, while using analytics to under...

Top experience management strategies & best practices

Read this blog to understand core aspects of experience management, its significance, and various strategies companies can use to deliver exceptional ...

AI’s role in modern customer experience

AI is advancing the development of CX. Read this blog for practical applications of AI across key industries while assessing the advantages of AI-enha...

Breaking down the customer journey funnel

Businesses must focus on optimizing the customer journey funnel to ensure that they meet customer needs at every stage. Read this blog to learn more.

Optimize agent performance with AI and real-time assist tools

AI-powered Real-time agent assist tools streamline workflows, reduce repetitive tasks, and provide live guidance. Read more about to help agents handl...

Best practices for enhancing CX with AI in contact centers

Implementing AI in a contact center isn’t just a tech upgrade – it’s a shift in how service is delivered. Read this blog for tools and best practices ...

How AI is powering a frictionless future in retail CX

The retail climate for 2025 is a bit uneasy. But AI is helping retailers create more fluid, personalized experiences. Learn how AI is reshaping both t...

How AI is transforming customer experience

AI has long been transforming how companies engage with their customers. Read this blog for 25 AI customer experience examples and the benefits.

How exceptional ecommerce CX builds brand loyalty

Ecommerce brands are a dime a dozen in today’s competitive retail landscape, but exceptional CX can be the difference between a memorable brand and on...

CallMiner Product Innovation Series: Q1 2025

CallMiner's, Bruce McMahon, shares key product updates from Q1 2025. CallMiner AI Assist advancements, CallMiner Outreach, Bulk Export API enhancement...

Top tools & tips for empowering customer service reps

Customer service is the backbone of customer loyalty and organizational success. This blog explores how to utilize tips and tools to empower your CSRs...

CallMiner Outreach – The future of CX is here

Learn how CallMiner Outreach is changing the CX game, leveraging AI-powered insights from customer interactions to improve the quality, relevance, and...

How to drive success in your contact center with real-time agent guidance

Our latest blog explores the importance of real-time agent guidance and its role in delivering exceptional customer service experiences in modern cont...

How to use customer satisfaction surveys to boost business

Knowing how to create CSAT surveys that customers want to respond to is important, but knowing how to uncover insights and intelligence from those sur...

Navigating CFPB uncertainty and the new era of consumer financial protection

Potential CFPB defunding could reshape consumer protection in the US. This blog explores what could change, potential impacts, and considerations to e...

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

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