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CallMiner Research Lab

CallMiner named a Leader in Real-Time Revenue Execution Platforms

Forrester Research has named CallMiner a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024 report.

How to harness customer insights in the age of information overload

Most companies still grapple with how to effectively collect and use customer data. This blog offers tips for cutting through the noise and use insigh...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

Consumer Duty – How can contact centres help to comply?

Consumer Duty requirements were launched by the UK’s FCA in June 2023 and represent legally binding regulation for financial services. But what does t...

How to improve customer satisfaction in 2024 & beyond

Today's companies face a variety of challenges in maintaining customer satisfaction. This blog why it's important, how to improve customer satisfactio...

How to maximize AI's impact with workflows

Read this blog to learn what it takes to operationalize artificial intelligence (AI) in contact centers and beyond, focusing on the significance of wo...

AI-driven CX in tech: Navigating industry challenges & opportunities

2024 marks a significant year for the tech industry, as it navigates through economic turbulence. This blog top looks at trends shaping CX in tech and...

What is voice analytics? Definition, tips and best practices

Voice analytics is a valuable tool enabling businesses to gain valuable insights from customer interactions. Learn how the technology can help drive v...

Maximizing customer experience in the omnichannel era

Uncovering channel-specific insights can ensure a seamless customer journey, as well as driving business improvements that make a difference in EX and...

The ultimate guide to understanding brand sentiment

When you understand what’s affecting brand sentiment positively, you can work toward honing in on those features for continued improvement. Read more ...

Four financial services CX trends to watch for 2024

Financial services teams must maintain sky-high CX and EX standards in 2024, despite major challenges. Explore the top four 2024 financial services CX...

Leveraging product intelligence to improve customer experience

Understanding how customers use and feel about the products they buy is critical. This blog looks at how product intelligence can help companies make ...

Five 2024 AI trends for the contact center and beyond

As we venture into 2024, AI for the contact center, CX and other business applications continues to evolve rapidly. Read this blog for five AI trends ...

Elevating your customers’ contact center experience

The experience your customers have with your customer service center can have positive and negative impacts. Read this blog to learn how what customer...

Build vs. buy: Leveraging generative AI for conversation intelligence

Generative AI is extremely powerful, but when it comes to TCO it’s important to understand the implications of building your own AI-powered conversati...

25 examples of responsible AI: How to leverage AI while minimizing risk

Despite increased investments in AI, concerns about AI risks are also prominent. Read this blog to learn about examples of responsible AI, showcasing ...

How real-time agent guidance enhances customer experience

Read this blog to learn how real-time guidance allows customer service agents to optimize the time they spend with customers by receiving in-the-momen...

How emotion analytics can benefit your business

Emotion analytics is just one tool that businesses can use to better understand their customers’ needs. Read this blog to learn the business benefits ...

24 tips for selecting the best text analytics software

Read this blog for expert quotes and tips to help you find the best text analytics software and tools, and maximize their value at your organization.

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By uncovering better intelligence, CallMiner enables companies to identify areas of opportunity to drive better experiences, ultimately leading to business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

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