Callminer Blog

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The latest industry trends and insights from our CallMiner thought leaders to help you get the most out of conversation analytics and improve your business.

Featured Post

How AI enhances speech analytics

Read to discover how AI-driven speech analytics delivers real-time insights, emotion detection, and predictive intelligence to transform contact centers!

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CallMiner Research Lab

Introducing CallMiner OmniAgent: Revolutionizing customer experience with AI-powered virtual agents

CallMiner OmniAgent is an AI-powered virtual agent that enhances CX across voice, chat, and email using automation and real-time conversational insigh...

Real-time agent guidance: Improving call outcomes

From reducing handle time to boosting first-call resolution, real-time guidance is reshaping how contact centers deliver service and increase call cen...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

The intelligent BPO: Separating AI hype from real transformation

Read this blog to learn how intelligent BPOs cut through AI hype, using real tools that empower agents, reveal insights, and drive strategic value—tra...

Customer experience strategy best practices

A good customer experience strategy helps you keep customers longer, earn their trust, and strengthen your company’s reputation. Read to learn how you...

Bots, brands, and the balance of CX: Thoughts from Forrester CX North America 2025

When crisis strikes, customers don’t want chatbots — they want empathy and judgment. Discover why the future of CX combines smart AI with human connec...

Beyond the numbers: Are we truly listening to our customers?

Industry leaders reveal how combining AI, personalization, and human insight drives smarter, more impactful CX decisions. Read to discover why true cu...

6 innovative use cases of generative AI in contact centers

Generative AI is changing contact centers by adapting in real time and generating content on demand. Ready to turn AI into action across your contact ...

Top strategies to enhance agent performance

Every customer interaction shapes perception, loyalty, and bottom-line results. This article breaks down why agent performance matters, some potential...

CallMiner Product Innovation Series: Q2 2025

CallMiner's, Bruce McMahon, shares key product updates from Q2 2025. He looks at data privacy enhancements, CallMiner RealTime updates, the acquisitio...

AI strategies to boost customer engagement

AI gives brands the tools to anticipate needs, solve problems before they surface, and deliver meaningful experiences. Explore how to use AI to forge ...

AI-enhanced CRM: Benefits and implementation

Read to learn all about the transformative benefits of AI in customer relationship management, what some key implementation steps are, and what challe...

Unlocking customer insights with AI

Data alone doesn’t create understanding—insight does. Read more to learn about the advantages of AI-driven insights and best practices for implementat...

How smarter data can transform customer experience

Read this blog to understand why companies are investing heavily in platforms that promise better insights, but ultimately still end up struggling to ...

Leveraging AI analytics for business growth

Artificial intelligence is a fundamental component of business strategy today. Read this blog to discover how businesses can leverage AI analytics to ...

Best practices for efficient after call work

Read this blog to find out why effective after call work leads to improved customer service quality, while ensuring accurate reporting and creating se...

Enhancing agent effectiveness with AI tools

Read this blog to learn which obstacles agents encounter and how AI tools help them at each stage of their work, as well as what organizations should ...

Virtual Agents Are Replacing Humans - And That Might Be a Good Thing

Explore AI-driven conversation automation and virtual agents reshaping contact centers for faster, personalized, and consistent customer support with ...

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Get to know our featured authors.

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Jeff Gallino

CEO & Founder

As CEO and founder, Jeff is focused on CallMiner's strategic direction and operational execution. Jeff has more than 25 years of experience [...]

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Bruce McMahon

Chief Product Officer

As Chief Product Officer at CallMiner, Bruce is responsible for product management, strategy, and roadmap. He has more than 15 years of expe [...]

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Frank Sherlock

Vice President, International

Frank Sherlock is the VP for CallMiner International, responsible for expanding CallMiner customer footprint in the region. Based in the UK, [...]

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

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