Callminer Blog

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The latest industry trends and insights from our CallMiner thought leaders to help you get the most out of conversation analytics and improve your business.

Featured Post

Bots, brands, and the balance of CX: Thoughts from Forrester CX North America 2025

When crisis strikes, customers don’t want chatbots — they want empathy and judgment. Discover why the future of CX combines smart AI with human connection to truly earn trust.

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CallMiner Research Lab

Beyond the numbers: Are we truly listening to our customers?

Industry leaders reveal how combining AI, personalization, and human insight drives smarter, more impactful CX decisions. Read to discover why true cu...

6 innovative use cases of generative AI in contact centers

Generative AI is changing contact centers by adapting in real time and generating content on demand. Ready to turn AI into action across your contact ...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

Top strategies to enhance agent performance

Every customer interaction shapes perception, loyalty, and bottom-line results. This article breaks down why agent performance matters, some potential...

CallMiner Product Innovation Series: Q2 2025

CallMiner's, Bruce McMahon, shares key product updates from Q2 2025. He looks at data privacy enhancements, CallMiner RealTime updates, the acquisitio...

AI strategies to boost customer engagement

AI gives brands the tools to anticipate needs, solve problems before they surface, and deliver meaningful experiences. Explore how to use AI to forge ...

AI-enhanced CRM: Benefits and implementation

Read to learn all about the transformative benefits of AI in customer relationship management, what some key implementation steps are, and what challe...

Unlocking customer insights with AI

Data alone doesn’t create understanding—insight does. Read more to learn about the advantages of AI-driven insights and best practices for implementat...

How smarter data can transform customer experience

Read this blog to understand why companies are investing heavily in platforms that promise better insights, but ultimately still end up struggling to ...

Leveraging AI analytics for business growth

Artificial intelligence is a fundamental component of business strategy today. Read this blog to discover how businesses can leverage AI analytics to ...

Best practices for efficient after call work

Read this blog to find out why effective after call work leads to improved customer service quality, while ensuring accurate reporting and creating se...

Enhancing agent effectiveness with AI tools

Read this blog to learn which obstacles agents encounter and how AI tools help them at each stage of their work, as well as what organizations should ...

Virtual Agents Are Replacing Humans - And That Might Be a Good Thing

Explore AI-driven conversation automation and virtual agents reshaping contact centers for faster, personalized, and consistent customer support with ...

CallMiner named a Leader in conversation intelligence for contact centers

CallMiner is a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 report. Read this blog to learn what ma...

CallMiner acquires VOCALLS to scale CX and transform contact center efficiency

Learn about the exciting combination of CallMiner and VOCALLS, empowering organizations to embrace automation at scale, while using analytics to under...

Top experience management strategies & best practices

Read this blog to understand core aspects of experience management, its significance, and various strategies companies can use to deliver exceptional ...

AI’s role in modern customer experience

AI is advancing the development of CX. Read this blog for practical applications of AI across key industries while assessing the advantages of AI-enha...

Breaking down the customer journey funnel

Businesses must focus on optimizing the customer journey funnel to ensure that they meet customer needs at every stage. Read this blog to learn more.

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Get to know our featured authors.

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Jeff Gallino

CEO & Founder

As CEO and founder, Jeff is focused on CallMiner's strategic direction and operational execution. Jeff has more than 25 years of experience [...]

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Bruce McMahon

Chief Product Officer

As Chief Product Officer at CallMiner, Bruce is responsible for product management, strategy, and roadmap. He has more than 15 years of expe [...]

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Frank Sherlock

Vice President, International

Frank Sherlock is the VP for CallMiner International, responsible for expanding CallMiner customer footprint in the region. Based in the UK, [...]

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI analytics and machine learning. By uncovering better intelligence, CallMiner enables companies to identify areas of opportunity to drive better experiences, ultimately leading to business improvement, growth and transformational change. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.

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