Voice of the Customer (VoC)

Through sentiment and emotion analysis, you can gather insights from unsolicited feedback into how customers feel and improve real-time conversation outcomes.

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AI-driven CX in tech: Navigating industry challenges & opportunities

2024 marks a significant year for the tech industry, as it navigates through economic turbulence. This blog top looks at trends shaping CX in tech and...

25 tips for selecting the best customer experience solution

Improving CX is a top priority, so it’s not a surprise that there are a plethora of solutions available. Read this blog to learn why CX is important a...

Research Lab

Our AI and research experts give you an inside look at our platform

Learn the latest from our team of researchers and data scientists as they break new ground in the area of conversation analytics

Maximizing customer experience in the omnichannel era

Uncovering channel-specific insights can ensure a seamless customer journey, as well as driving business improvements that make a difference in EX and...

The ultimate guide to understanding brand sentiment

When you understand what’s affecting brand sentiment positively, you can work toward honing in on those features for continued improvement. Read more ...

Four financial services CX trends to watch for 2024

Financial services teams must maintain sky-high CX and EX standards in 2024, despite major challenges. Explore the top four 2024 financial services CX...

Leveraging product intelligence to improve customer experience

Understanding how customers use and feel about the products they buy is critical. This blog looks at how product intelligence can help companies make ...

Build vs. buy: Leveraging generative AI for conversation intelligence

Generative AI is extremely powerful, but when it comes to TCO it’s important to understand the implications of building your own AI-powered conversati...

Challenges impacting the credit and collections industry

Frank Sherlock, CallMiner's VP of International, explores how data and technology can help overcome challenges faced in the credit and collections ind...

How real-time agent guidance enhances customer experience

Read this blog to learn how real-time guidance allows customer service agents to optimize the time they spend with customers by receiving in-the-momen...

How emotion analytics can benefit your business

Emotion analytics is just one tool that businesses can use to better understand their customers’ needs. Read this blog to learn the business benefits ...

24 tips for selecting the best text analytics software

Read this blog for expert quotes and tips to help you find the best text analytics software and tools, and maximize their value at your organization.

Buyer's guide: Top customer experience software

Customers are the bedrock of any successful business, so providing excellent customer experience is crucial. Read this blog for important elements to ...

Voice of Customer analytics: Everything you need to know

Customers are already telling you everything you need to know about their feelings toward your brand, if you listen. Read our blog to learn how VoC an...

Three trends impacting the insurance customer experience

From inflation to climate change, this blog explores the top trends impacting modern insurers, and how these teams can improve customer experience whi...

2023 CallMiner CX Landscape Report highlights growing AI impact on CX

The “more with less” economy has driven AI adoption as organizations strive to optimize CX. Read this blog to get the details on the 2023 CallMiner CX...

35 developers & marketers share effective ways to collect product feedback

Collecting product feedback isn’t a straightforward and simple process. Read this blog to understand the value of product intelligence, including expe...

How BPOs can use AI to improve quality assurance

Quality assurance (QA) should serve as the baseline for BPOs’ client services. Here’s how to use AI-based conversation intelligence to improve QA and ...

CallMiner Named the Only Leader in Conversation Intelligence for Customer Service

Forrester Research has named CallMiner the Leader in The Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023 report, receiving to...

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CallMiner

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

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